Center Receptionist

The Welcome Center Receptionist serves as the face of the RV park, creating a warm and lasting first impression for every guest who arrives. This role is responsible for managing the full guest journey from reservation through check‑out, ensuring that each interaction reflects the park’s commitment to outstanding hospitality. The ideal candidate is friendly, organized, and calm under pressure — someone who genuinely enjoys helping people and takes pride in delivering exceptional service.

• Guest Relations & Check‑In/Out
  • Warmly greet all arriving guests and provide a smooth, welcoming check‑in experience
  • Process guest check‑outs accurately and efficiently, collecting payments and resolving any final inquiries
  • Assign campsites and accommodations based on reservation details and guest preferences
  • Provide guests with a thorough orientation to the park, including amenities, rules, and local attractions
  • Maintain a professional, friendly demeanor at all times, even during high‑volume periods
• Reservations & Payments
  • Manage incoming reservations via phone, email, walk‑in, and online booking platforms
  • Process cancellations, modifications, and refunds in accordance with park policies
  • Accurately collect and post payments including cash, credit/debit, and electronic methods
  • Maintain reservation accuracy within the property management system (PMS)
  • Reconcile daily transactions and assist with end‑of‑day cash drawer reporting
• Guest Services & Communication
  • Respond promptly and professionally to guest questions, requests, and concerns
  • Handle complaints with empathy and sound judgment; elevate to management when appropriate
  • Coordinate with grounds, maintenance, and housekeeping teams to address guest needs
  • Provide recommendations for local dining, activities, and points of interest
  • Communicate park rules and policies clearly while maintaining a positive guest experience
• Front Desk Operations
  • Maintain a clean, organized, and welcoming front desk and lobby area at all times
  • Answer multi‑line phones and monitor email/online inquiries in a timely manner
  • Keep accurate records including guest logs, incident reports, and daily activity notes
  • Restock brochures, maps, and informational materials at the welcome center
  • Assist with administrative tasks such as filing, data entry, and supply tracking
• Team Support
  • Collaborate with other departments to ensure seamless guest experiences
  • Assist in training new front desk team members as needed
  • Support park events, promotions, and special programs when applicable
  • Step in to support other areas of operations during busy periods or staff shortages

• Required
  • High school diploma or GED equivalent
  • Must be at least 18 years of age
  • Strong customer service, communication, and interpersonal skills
  • Ability to multitask and stay organized in a fast‑paced, guest‑facing environment
  • Basic computer proficiency and comfort learning new software systems
  • Reliable, punctual, and professional in appearance and conduct
  • Ability to handle cash and process card transactions accurately
• Preferred
  • 1+ year of experience in front desk, hospitality, or customer service roles
  • Experience with reservation or property management software (e.g., Campspot, RMS, Cloudbeds)
  • Bilingual or multilingual communication skills a plus
  • Experience in a campground, resort, or hotel environment
  • Familiarity with local area attractions and tourism resources

• Sit or stand at a front desk workstation for extended periods
• Lift and carry up to 25 lbs. as needed
• Use a computer, phone, and office equipment for the majority of the shift
• Occasionally walk the property to assist guests or coordinate with other departments

Work is performed primarily indoors at the Welcome Center. The receptionist will regularly interact with a diverse range of guests and must maintain a positive, professional presence at all times. The environment can be fast‑paced during peak seasons, requiring flexibility and the ability to manage competing priorities with a calm and helpful attitude.