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Customer Experience Leader - Manufacturing & Ops
Job in
Tuckerman, Jackson County, Arkansas, 72423, USA
Listed on 2026-08-28
Listing for:
ITW
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
ITW Pro Brands in the United States is seeking a Customer Experience Manager to lead the Customer Service team and drive end-to-end experience from order through delivery. The role collaborates with Sales, Operations, Supply Chain, and Quality to improve satisfaction and retention.
You will supervise Customer Service Representatives and Trade Compliance Specialists, develop policies, monitor KPIs, and manage escalations.
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