Customer Service Representative; CSR

Customer Service Representative (CSR)

Location:

Hot Springs, AR Position Type:
Full-Time

Schedule:

Monday–Friday, 8:00 AM–4:30 PM Pay: $15 per hour

A well-established manufacturer in Hot Springs is seeking a dependable, driven, and detail-oriented Customer Service Representative to join their team. This is a fast-paced position that plays an important role in supporting customers, processing orders, coordinating artwork and proofs, and communicating with sales, production, shipping, and accounting teams to ensure orders are completed accurately and on time.

The ideal candidate will have strong customer service and communication skills, be comfortable working in a fast-paced office environment, and have excellent attention to detail.

• Respond to customer inquiries, phone calls, emails, and order-related requests.
• Assist customers with product options, ordering, samples, quotes, shipment tracking, and documentation.
• Take customer orders and enter, review, and update order information accurately.
• Look up product and inventory information to assist customers.
• Provide customers with ship dates, tracking numbers, status updates, and packaging requirements.
• Maintain accurate customer records and detailed notes of customer communication within the CRM.
• Respond to service inquiries received through the website, Google, and answering service.
• Handle customer complaints, revisions, and post-order issues through resolution.

• Receive customer artwork and coordinate the proofing process.
• Communicate requested changes to customers and track proof approvals.
• Maintain customer artwork files and related databases.
• Review written orders, system orders, artwork, proofs, and production requirements for accuracy.
• Identify discrepancies and communicate necessary corrections to the appropriate departments.

• Coordinate with sales, print shop, production, shipping, and accounting to support order completion.
• Communicate order updates and requirements between departments.
• Ensure timely handoffs and follow-up throughout the order process.
• Assist with revisions and changes to orders as needed.
• Provide reliable administrative support to the production and sales teams.

• Assist with general office duties and administrative tasks as needed.
• Maintain organized customer files and documentation.
• Assist with filing and registering equipment.
• Create and maintain Red Books and other required documentation.
• Utilize standard office equipment and technology.

The ideal candidate will be:

• Strong in customer service and communication.
• Professional and articulate in both written and verbal communication.
• Detail-oriented and accurate when handling customer records and orders.
• Able to multitask and prioritize in a fast-paced office environment.
• Comfortable speaking with customers directly and resolving concerns.
• Comfortable using CRM software and multi-line phone systems.
• Knowledgeable in Microsoft Word, Excel, and Outlook.
• Dependable, organized, and able to work effectively with multiple departments.
• Able to learn new products, systems, and processes quickly.

Success in this position will be measured by:

• Accuracy of orders, proofs, artwork files, and customer communication.
• Timely processing of orders and proof approvals.
• Consistent and accurate customer updates.
• Customer satisfaction and effective problem resolution.
• Reliable communication and coordination with sales, production, shipping, and accounting.
• Dependable support of the overall office and production team.

Starting Pay: $15 per hour Employees will have the opportunity to increase their pay to $20 per hour after successfully completing 600 hours, based on performance and continued fit for the position.

Three ways to apply:

Express Employment Professionals cares about people. About business. About you. We are passionate about finding good people good jobs and helping our clients reach their goals. For us, it's personal. We live and work in Hot Springs, AR, and we are invested in the success of our employees and our clients.

Express offers multiple benefits to our associates that can include medical, dental, vision/eyewear, prescription drug reimbursement, 401(k) Retirement Savings Plan, vacation and holiday pay, short-term disability, life insurance, and referral bonuses.