Lodge Desk Clerk

Posting number: NR26-78 PSA

Department: Commerce - Natural Resources

Job classification: Lodge Desk Clerk

Posting type: PSA CLASSIFIED-EXEMPT WITH ONLINE APPS

Categories: Parks and Recreation, Natural Resources

Under general supervision, this person will assist with the daily operations of the reservation, front desk, call center at Pipestem Resort State Park. Employee will be responsible for greeting guests, checking them in and out of their rooms, collecting money for lodging and services, and giving receipts. Receives and processes reservations by mail, phone, or in person. Makes shelter and camping reservations, including typing, and balancing this with accounting.

Assigns rooms and cabins based on availability. Prepares daily bank deposits, revenue reports, and other related reports. Handles emergency calls that might need 911 responses. Dispatches maintenance and housekeeping requests for guests, using a two-way radio system. Answers switchboard and routes calls. Mails brochures and other information material. Posts weather daily for guests. Ensures that all printed material is on hand, if not, makes copies for distribution.

Displays brochures and other material in the desk area and other assigned areas. Types and files related paperwork. Must be able to communicate easily and clearly, both orally and in writing. Must be able to type and file accurately and efficiently. Must be able to coordinate the work with others. Ability to perform mathematical calculations. Must be able to work all shifts, including weekends and holidays.

Performs related work as required. Regular attendance required.

Training: Education equivalent to graduation from a four-year high school.
Experience: No previous experience necessary.
Substitution: A combination of completion of the eighth grade and one year of full-time or equivalent part-time paid experience in retail sales or reservation/registration-desk-related work may substitute for the training.