Customer Service Representative

Job Description

Rogers Group, Inc., headquartered in Nashville, is a privately held aggregates and asphalt highway construction company operating in 13 states with over 3,500 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States.

Rogers Group is currently seeking candidates for our CUSTOMER SERVICE REPRESENTATIVE position at our Quarry in Cord, Arkansas. The successful candidate will be a motivated, safety conscious individual with good multi-tasking skills in handling administrative duties. Must be able to perform processes in accordance with established procedures, requiring some judgement in the selection and interpretation of data. This candidate will be able to learn and operate our proprietary Truck Scale system.

• Full Time
• Overtime is common, but not guaranteed
• Mon-Fri, typical hours 6:45am-4:15pm
• Must be flexible with schedule to accommodate customer needs
• Occasional Saturday required

• Provide friendly, professional, and thorough customer service.
• Answer customer calls.
• Take and input customer orders.
• Dispatch trucks for delivery of materials.
• Perform weekly administrative processes efficiently to meet deadlines.
• Assist sales staff with customer service responsibilities.
• Promote team atmosphere at location and across the division.
• Properly follow all company policies OSHA/ MSHA / Environmental regulations for safe working procedures and environment.
• May be called upon at the discretion of Managers to perform other duties.

• An uncompromising focus on safety excellence.
• High school diploma or GED required.
• Previous experience as Customer Service Representative/Dispatch is a plus.
• Previous experience with payroll is a plus.
• Proficiency with Microsoft Office applications.
• Excellent customer service skills.
• Detail oriented with a high degree of accuracy with the ability to multi-task.
• Ability to work with minimal supervision.
• Excellent communication skills both oral and written.
• Reliable attendance is a must.
• Valid Driver’s License is required.
• Must be able to pass a drug screen at any time.
• Must be able to provide documentation to prove identity and eligibility for authorization to work in the U.S.

Rogers Group provides extensive benefits, strong compensation, and a safe, drug-free working environment.

As a Rogers Group employee, you will have access to our competitive company perks, including:

• Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution .
• Company provided Group Life and Accidental Death & Dismemberment insurance.
• Retirement 401 (k) with company contribution and match at one year of service.
• Company provided Short- and Long-Term Disability.
• Paid Holiday ’s including Christmas shutdown between Christmas and New Years Day.
• Paid vacation available after 180-day probationary period and accrued based on years of service.
• Annual performance-based merit increases.
• Career growth/advancement opportunities.

It is the policy of Rogers Group, Inc. to recruit, hire, and promote individuals based on demonstrated merit and qualifications. We are committed to providing a work environment that is free from discrimination, harassment, and retaliation as protected by applicable federal, state, or local laws.

Rogers Group, Inc., headquartered in Nashville, is a privately held aggregates and asphalt highway construction company operating in 13 states with over 3,500 employees. Established in 1908, RGI is the largest privately held aggregate producer in the United States.