Applications Analyst - Epic and Care Everywhere

Position: Applications Analyst - Epic ASAP and Care Everywhere (Salaried, Full time)
Location: Airport Village

Organization Overview, Mission, Vision, and Values Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country.

Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute;
Washington Regional Walker Heart Institute;
Washington Regional Women and Infants Center;
Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary The Applications Analyst – Epic ASAP and Care Everywhere reports to the Assistant Manager, Epic Applications. This position is responsible for leading advanced support, troubleshooting, maintenance, build, testing, and optimization of Epic clinical applications, with a primary focus on Epic ASAP and Care Everywhere. The role partners with emergency department, clinical, operational, interoperability, information services, and Epic/vendor stakeholders to improve emergency care workflows, patient movement, clinical documentation, ordering, charging, care coordination, outside record exchange, and cross-application integration;

ensure application reliability; and support safe, efficient patient care across the enterprise.

Essential Position Responsibilities Maintain advanced knowledge of Epic ASAP and Care Everywhere functionality, including emergency department workflow design, interoperability workflows, application dependencies, integration points, and downstream impacts across the enterprise

Lead emergency department stakeholders, clinical and operational leaders, internal information services teams, interoperability teams, and Epic/vendor partners in developing ASAP and Care Everywhere enhancements, optimization initiatives, and workflow improvement projects

Oversee Epic ASAP and Care Everywhere application design, build, configuration, maintenance, and validation to ensure functionality aligns with emergency department operations, interoperability requirements, and end-user needs

Perform complex analysis, build, implementation, and optimization of Epic ASAP and Care Everywhere workflows to support emergency department tracking, triage, provider and nursing documentation, ordering, results review, patient movement, discharge, charging, external record exchange, and integrated clinical workflows

Meet regularly with emergency department staff, clinical leaders, operational leaders, interoperability partners, and administrative teams to evaluate ASAP and Care Everywhere workflow issues, resolve system concerns, and identify opportunities to improve quality, efficiency, safety, throughput, care coordination, and the end-user experience

Lead the development and execution of coordinated testing plans for Epic ASAP and Care Everywhere, including regression, unit, system, integrated, interface, mapped record, and user acceptance testing to ensure changes function as expected for end users and connected systems

Serve as a leading advocate for Epic ASAP and Care Everywhere users by translating emergency department, clinical, and interoperability needs into effective system solutions that improve patient care, workflow efficiency, record exchange, and user satisfaction

Provide mentorship for team members and…