Welcome Coordinator

Role Overview

The Welcome Coordinator at Oak Street Health creates an inclusive environment for patients and guests, serving as the face of the clinic and ensuring smooth operations.

• Welcoming patients and guests
• Conducting visit check‑in and assisting patients with required forms
• Collecting co‑pays
• Updating patient information in electronic medical record platform
• Scheduling/rescheduling appointments within the electronic medical records platform
• Managing phone lines (answering, taking messages, conducting outbound calls as instructed)
• Managing faxes in the electronic fax platform
• Maintaining cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Required

• Strong computer skills and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

Strongly preferred

• Experience in a customer service setting
• Some college education

Other Skills

• Flexible and positive attitude
• Welcoming and nurturing attitude toward older adult patient population
• High level of integrity
• Someone who embodies being Oaky

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Anticipated weekly hours: 40. Time type:
Full time.

Pay range: $17.00 - $25.65 per hour. Eligible for CVS Health bonus, commission or short-term incentive program.

Benefits include medical, dental, vision coverage, paid vacation, sick time, 401(k) match, and other wellness programs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.