Consumer Banker II; Crawfordsville

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

• Perform necessary functions to open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Participate in daily activities that align with The First Financial Bank Experience (FFB Experience), including partnering with internal constituencies to bring appropriate expertise to the client and ensuring client follow‑up calls are conducted in the proper time frame while maintaining all operational and risk management standards.
• Assist clients in transacting business within the branch, drive‑thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financial’s Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Track, report, and communicate business results and activities to their FCM.
• Partner with District Specialists to execute retail strategies and objectives to attract, retain and grow core client relationships, fulfill clients’ financial needs and provide a First Class Client Experience.
• Function as client’s personal trusted advisor by adding value and building deep relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals set by management, by effectively collaborating as a team, the District and with lines of business.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
• Stay informed and kept up to date on all bank products, processes and procedures, especially those that are most complex.

• 3-4 years of experience in coaching and/or mentoring in a retail environment.
• 3-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 3-4 years of demonstrated prior success with achievement of performance goals.
• High school diploma or GED required.
• 4-5 years of related experience and/or training; or an equivalent combination of education and experience.

Preferred knowledge and skills:

• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.
• Ability to serve a wide variety of client needs according to bank policy and procedures.
• Ability to lead teams as needed.
• Ability to lead outside sales efforts.
• Works with limited supervision, follows established guidelines, applies guidelines with proficiency, collaborates with senior role or supervisor, and uses subject‑matter expertise to advise others.

Supports the management needs for the FCM and the market leadership.

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks and drives.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Relevant, thoughtful benefits and programs that support every aspect of associates’ holistic wellbeing. Incentive eligibility applies to all roles except Co‑Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E‑Verify Employer.