Case Manager

Description

The Case Manager works as an integral part of the Program Team. The Case Manager will perform, but is not limited to, the following duties: administration of program record-keeping, conducting interviews, intakes, developing, implementing and monitoring individualized service plans, case reviews, and advocacy. This position requires home visits. This position may require a flexible schedule including 1st and 2nd shifts. The agency has the right to change shifts based on the needs of the organization.

• Conduct screening and intake interviews to determine consumer eligibility for services.
• Provide consumer program orientation services and requirements.
• Conduct confidential, quality assessments that are gender and culturally responsive and trauma informed.
• Develop, implement, and monitor an individualized treatment/service plan with each assigned consumer using collaborative information from all sources to develop short and long term goals.
• Possess knowledge of treatment modalities such as cognitive therapy, motivational interviewing and trauma informed techniques and Integrated Treatment in individual, group and family sessions.
• Meet, collaborate, coordinate services and attend appointments with consumers for probation/parole, employment and educational agencies, Department of Children and Families (DCF), human services providers, medical and primary care, clinical mental/behavioral health, family support.
• Link consumers to services provided by community-based organizations such as peer support groups, legal services, nutritional counseling, and HIV rapid retesting and Hepatitis B and C testing and other sexually transmitted infections.
• Assist consumers with enrollment to obtain health insurance, Medicaid, and other benefits such as SNAP, SSI/SSDI and TANF.
• Provide consumer education in finances, housing stability, behavioral and primary health, life skills and all aspects of addiction and related life domains.
• Provide crisis intervention by assessing severity of the episode, de-escalating the consumer, referring to emergency response team as needed, and developing a safety plan to assist in resolving the crisis.
• Assist with resume writing, interview skills, employment search and enrollment into employment/educational programs.
• Develop and coordinate discharge planning with consumer, family, housing, and other community providers.
• Assist consumers with locating, obtaining, and maintaining housing while advocating and mediating with landlords.
• Maintain an ongoing awareness of consumer’s physical and emotional wellness and medication regimens through office or home visits.
• Ability to climb at least three flights of stairs to visit consumers in their homes.
• Ability to respond to emergency situations by placing calls to Fire, Rescue, Police, and Medical, etc.

• Complete all required paperwork including monthly statistical data of case contacts, pre-authorizations, billing as required.
• Perform program recordkeeping and filing, and organize vital documents.
• Provide telephone coverage for the assigned program and direct calls to other programs as needed.
• Participate in required supervisions staff meetings and trainings.
• Participate and cooperate in any investigations conducted by internal and external agencies.
• Ability to use a computer including inputting information into data systems.

• Remain awake during your shift at all times.
• Attend all mandatory trainings and update all licenses and certifications.
• Adhere to program/project/department requirements and services.
• Follow all reporting guidelines by deadlines including the completion of a Confidential Incident Report.

The Case…