Patient Access Manager

HEALTHY COMMUNITIES. COMPASSIONATE CARE.

Ozarks Community Hospital (OCH), located in Gravette, Arkansas, has an opening for a Patient Access Manager within our Patient Access Department.

Ozarks Community Hospital and clinics are dedicated to providing exceptional healthcare and preventive services to all patients in an atmosphere of compassion, respect, and dignity, with a commitment to care for the underserved and to improve access to care.

The Patient Access Manager provides daily leadership and operational oversight of the Hospital's Central Referral team and provides leadership support and coordination to the Admissions team through a dotted-line reporting relationship. The Manager is responsible for ensuring an efficient, timely, and seamless patient access process while maintaining accuracy and compliance with patient demographics, financial, insurance, referral, authorization, and billing requirements. The Manager oversees the daily operations of the Central Referral team, including staffing, workflow, quality assurance, performance management, training, and process improvement.

The position ensures timely and professional responses to incoming referral calls, provider inquiries, and patient access needs while promoting a high level of service and patient satisfaction. The Manager collaborates with the Director of Patient Access and other organizational leaders to identify opportunities to improve departmental efficiency, patient flow, service delivery, and overall patient experience. The position provides staffing and operational support as needed and assists with the development and implementation of departmental and implementation of departmental strategies, policies, procedures, and training initiatives.

The Patient Access Manager reports directly to the Director of Patient Access The most significant duties have been included in this description; however, this does not preclude the assignment of additional or developmental duties. The Hospital reserves the right to modify this job description as needed to accurately reflect assigned responsibilities.

• Eligibility for health, dental, and vision coverage; 401(k) plan; life insurance; short-term disability; flexible spending accounts; and many other elective benefits subject to plan terms.
• Paid time off (PTO) earned on an accrual basis starting first day of employment, up to 3.5 weeks per year based on a 40-hour work week.
• Company-paid holidays.

• High school diploma or equivalent.
• Data entry and word processing experience.
• Minimum 3 years of Healthcare Patient Access Experience required, with progressively responsible experience in patient registration, scheduling, insurance verification, referrals, authorizations, financial clearance, care coordination, or other related front-end revenue cycle functions.
• Minimum 1 year of demonstrated leadership experience required, which may include lead, supervisory, training, project coordination, or other operational support in a healthcare or Patient Access environment.
• Experience in multi-site healthcare organization or group preferred.
• Associate degree in healthcare administration, business administration, health information management, or related field preferred.

OCH is an Equal Opportunity Employer