Call Center Representative

Dermatology Clinic seeking a friendly employee to join our team. The Phone Rep is responsible for performing a variety of general administrative support duties associated with the patient intake process and performing routine duties within the clinic. This position is located in North Little Rock, AR.

• Welcomes patients and visitors by greeting patients and visitors on the telephone.
• Scheduling referrals and communicating with the referring office.
• Has a contagious and positive work ethic, inspires others, and exhibits genuine, caring and friendly behavior.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments by telephone or fax.
• Protects patients' rights by maintaining the confidentiality of personal and financial information.
• Gather necessary demographic and insurance information from the patient to create and/or update the patient's medical record.
• Interact with patients and staff in a professional manner that promotes the values of our clinic and promotes teamwork.

• Excellent written and verbal skills.
• Great Customer Service.
• Time Management.
• Problem solving.
• Ability to multi-task and work well under pressure.
• Knowledge of basic computer software, and the ability to learn electronic medical records.
• Organization.
• HIPAA compliance.