Receptionist - Pediatrics

Your experience matters

Highpoint Health – Winchester with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Receptionistjoining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Join a busy, collaborative pediatric practice where teamwork, empathy, and exceptional patient service are at the heart of what we do. Our caring providers go above and beyond for the patients and families we serve, and our strong relationships among coworkers and providers create a positive, supportive team culture.

How you’ll contribute

A Receptionist who excels in this role:

• Greets patients and families and provides a welcoming, professional first point of contact for the pediatric practice.

• Checks patients in and out, verifies demographic and insurance information, and ensures patient information is accurate and up to date.

• Verifies insurance coverage and assists with gathering information needed for patient visits.

• Collects and processes copays and other patient payments as appropriate.

• Answers incoming telephone calls, routes calls and messages, and responds to patient and family inquiries in a professional and timely manner.

• Schedules and manages patient appointments while supporting an efficient flow of patients throughout the practice.

• Prepares and provides immunization/shot records and other requested patient documentation.

• Ensures patients and families receive and complete the appropriate forms and documentation for well visits and other appointments.

• Communicates effectively with providers, clinical staff, patients, families, and other departments to coordinate patient needs.

• Performs general front-office and clerical functions, including scanning, faxing, filing, data entry, and maintaining patient documentation.

• Manages multiple competing priorities in a high-volume pediatric practice while maintaining accuracy, professionalism, and a positive patient experience.

• Protects confidential patient information and follows established organizational and practice policies and procedures.

• Maintains an organized front-office environment and assists with additional administrative duties as assigned.

What we’re looking for
Applicants should have a high school diploma or equivalent, required. Additional requirements include:

• Strong customer service and interpersonal skills with the ability to communicate professionally with patients, families, providers, and coworkers.

• Ability to work effectively in a fast-paced, high-volume environment and prioritize multiple responsibilities.

• Strong organizational skills and attention to detail.

• Demonstrated professionalism, empathy, positivity, and reliability.

• Basic computer proficiency and ability to learn electronic medical record and scheduling systems.

Preferred Qualifications

• Previous healthcare, medical office, dental office, patient access, receptionist, or similar customer-facing experience.

• Previous experience with patient registration, appointment scheduling, insurance verification, or payment collection.

• Experience working in a physician practice or pediatric setting.

• Experience with Athena or a similar electronic medical record/practice management system.

Schedule: Full-Time, Monday–Thursday 8:00am – 4:00pm, & Friday 7:30am-5:30pm

Location: Highpoint Pediatrics - 568 Hospital Road Winchester, TN 37398

Why join us

We believe that investing in our employees is the first step to providing excellent…