LODGE MANAGER

location: degray lake resort state park
-pt14

county: hot spring

anticipated starting salary: $58,395.04

the arkansas department of parks, heritage and tourism has three major divisions: arkansas state parks, arkansas heritage, and arkansas tourism. Arkansas state parks manages 52 state parks and promotes arkansas as a tourist destination for people around the country. Arkansas heritage preserves and promotes arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas tourism improves the state’s economy by generating travel and enhancing the image of the state.

job series: parks – competitive

classification: lodge manager

class code: rpa
04c

pay grade: sgs
09

salary range: $69,395- $102,705

the lodge manager is responsible for overseeing the daily operations of a state-operated lodge, ensuring high-quality guest services, facility maintenance, and staff management. This role involves supervising lodge personnel, maintaining financial accountability, ensuring compliance with health and safety regulations, and enhancing the overall visitor experience.

oversee all aspects of lodge operations, including front desk, housekeeping, food services, and maintenance; ensure clean, well-maintained, and safe facilities for guests and staff; monitor inventory and supplies to maintain optimal stock levels for guest services; enforce state and federal safety, sanitation, and operational regulations; provide excellent customer service to guests, addressing concerns and resolving issues promptly; develop and implement strategies to enhance guest satisfaction and promote return visits;

coordinate special events, group reservations, and seasonal activities to maximize lodge usage; manage budgeting, financial reporting, and revenue tracking for lodge operations; oversee lodging rates, reservations, and occupancy reports to ensure optimal revenue generation; implement cost‑effective strategies to maintain financial efficiency; maintain records, reports, and documentation as required by state policies; recruit, train, and supervise lodge employees, ensuring adherence to policies and procedures;

supervise staff by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating performance; ensure compliance with state health and safety regulations for hospitality operations; train staff on emergency procedures, first aid, and risk‑management practices; respond to emergency situations, including severe weather events or guest incidents; oversee group sales activities to ensure policy adherence and the highest guest occupancy levels and guest services.

strong organizational and multitasking abilities to oversee multiple departments; knowledge of hospitality management, budgeting, and facility operations; ability to interpret and apply state policies, regulations, and procedures; excellent verbal and written communication skills to interact with guests, staff, and stakeholders; strong problem‑solving and conflict‑resolution skills to handle guest concerns effectively; ability to train, supervise, and motivate a diverse team of employees;

effective delegation and decision‑making skills to ensure smooth day‑to‑day operations; knowledge of lodging management systems, reservation software, and point‑of‑sale systems; experience with budgeting, financial reporting, and revenue management.

at least three years of experience in hospitality management, facility operations, or a related field, including two years in a leadership capacity.

n/a other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

the state of arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.