Spa Assistant Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year‑round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best‑in‑class trainings to reach your potential.

A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.

The Spa Assistant Manager is responsible for assisting the Director of Spa with retail and the day‑to‑day operations of the Spa. The Spa Assistant Manager will manage the Spa Concierge, Spa Attendants and Retail Outlet including staffing, standards training, guest service delivery, retail promotions and events, problem resolution, payroll, and maintaining supplies and equipment.

• Assists the Assistant Spa Director in overseeing the day‑to‑day operations of the Spa and constantly striving to improve the guest experience.
• Assists in the training of the Spa staff to exceed standards. Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa staff.
• Assists in the coaching, mentoring and leadership for Spa employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
• The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
• The ability to work closely with Engineering Housekeeping, and Laundry, to maintain quality and mechanical operation, cleanliness and special requirements of all Spa equipment and facilities.
• The ability to keep the Assistant Spa Director and Director of Leisure & Wellness informed about the department, all employees' performance, and guests' concerns and comments and assist with other duties as needed.

• Minimum 1+ years leadership experience in a luxury Spa.
• Demonstrates knowledge and passion of spa, wellness, and holistic modalities.
• Strong interpersonal and relationship‑building skills to work with cross‑functional teams.
• Elevated Leadership skills and cross‑cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest’s preferences.
• Requires the ability to operate computer equipment and knowledge of Microsoft applications.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United…