Partner NORAM

The Benefits Partner sits within our Compensation & Benefits function and serves as an employee-focused resource for health, welfare, retirement, and leave programs. Operating with a high degree of independence, you’ll apply plan provisions and company policy to resolve benefits and leave questions, support accurate program administration in our benefits systems, and help ensure programs remain compliant and well-controlled. You’ll partner closely with Payroll, HR partners, Legal, Finance (Purchasing), and external vendors to troubleshoot complex issues, support cyclical activities such as open enrollment, and contribute insights on operational trends and opportunities to improve the employee experience.

• Own end-to-end resolution of benefits and leave inquiries and transactions (health, retirement, and leave), applying plan provisions and internal policy to deliver accurate, timely outcomes and a high-quality employee experience; escalate novel or high-risk issues as appropriate.
• Configure and maintain benefits plan rules in the benefits system (eligibility, enrollment, life events, deductions, and interfaces), validating changes through testing and analysis to protect data integrity and support ongoing compliance.
• Partner with People Operations, Payroll, HR partners, Legal, Finance (Purchasing), and external vendors to support coordinated implementation of benefits processes and updates; identify gaps, document procedures, and recommend practical improvements to strengthen consistency and controls.
• Support leave administration in partnership with the third‑party leave administrator by coordinating case activity, confirming eligibility inputs and required documentation, and guiding employees and stakeholders through process steps and timelines; elevate exceptions and complex scenarios as needed.

• Conduct audits to verify the accuracy and compliance of benefits practices and system data; investigate discrepancies, assess root cause and impact, recommend corrective actions, and partner with stakeholders to implement sustainable fixes.
• Support benefits surveys, renewals, and vendor updates by gathering data, analyzing market and utilization trends, and contributing to recommendations and materials for program changes and cyclical activities.
• Partner with the team to drive key components of the annual open enrollment process (e.g., system testing, content updates, employee communications, and presentations) and support post‑enrollment issue resolution.
• Analyze and reconcile benefits and leave data across systems and partners to ensure accurate payroll deductions, eligibility, and reporting; research variances, coordinate corrections, and document outcomes.
• Perform other related duties and provide operational support as needed to ensure continuity and effectiveness across Benefits programs and cyclical activities.

• Bachelor’s degree in Human Resources, Business, or a related field required.
• 2 years of progressive experience in benefits administration, HR operations, or total rewards, supporting and/or independently managing day‑to‑day execution for health, retirement, and/or leave programs, including complex employee cases and escalations. 3‑5 years preferred.
• Working knowledge of U.S. benefits compliance and regulatory concepts (e.g., ERISA, HIPAA, ACA, COBRA, Section 125) with the ability to interpret plan provisions and apply policies consistently within established guidelines; knows when to escalate for additional review.
• Experience configuring and maintaining benefits plan rules and performing audits/reconciliations in HRIS/benefits systems; able to validate changes through testing and analysis to ensure accuracy, data integrity, and effective controls.
• Exposure to benefits surveys, renewals, and benchmarking; ability to analyze trends, summarize findings, and contribute to recommendations and materials for program updates and cyclical activities (e.g., open enrollment).

• Strong attention to detail with the ability to manage…