System Administrator

System Administrator

297 West Henri De Tonti Boulevard, Tontitown, AR 72762

Job Type: Full-time

Shift and

Schedule:

Monday to Friday, 8:00AM to 5:00PM;
On call duties

Work setting: In-person

Pay: $60,000 - $80,000 per year

PAM Transport was founded in Tontitown, Arkansas, in 1980 and over the past 40+ years of being in business, we have become an international company with more than 2,200+ trucks and 8,500+ trailers. Our goal is to provide exceptional service to our customers. We believe it all starts with having exceptional employees who are passionate about their work. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that “small town feel” and strong community here at PAM.

We are seeking a skilled and service-oriented IT Systems Administrator to support and enhance our corporate network and hosted Webex environment. This role is responsible for maintaining end-user systems, core infrastructure, and network security while providing day-to-day administration of Webex Calling and Contact Center solutions. The ideal candidate brings strong experience in Windows-based enterprise environments, Active Directory, Office 365, and network administration, along with hands-on knowledge of VoIP and call center workflows.

Success in this role requires strong troubleshooting abilities, collaboration skills, and a passion for learning new technologies while supporting distributed teams in a shared leadership environment.

This position is on site Monday - Friday 8:00AM to 5:00PM. The pay range is $60,000 to $80,000 dependent on experience.

• Medical/Dental/Vision Insurance
• 401K
• PTO
• Other Voluntary Benefits

• Performing tasks involving the support, maintenance, inventory, and use of PCs and peripherals.
• Installing, configuring, and supporting both core and non-core software applications.
• Assisting in the development and maintenance of the network infrastructure.
• Testing and evaluating systems to eliminate problems and make improvements.
• Implementing and using tools in support of network security.
• Assisting with disaster recovery strategies and solutions.
• Rotating on-call schedule to provide support outside regular business hours.
• Provide operational support for Cisco Webex Calling and Webex Contact Center in a hosted/cloud environment.
• Configure call flows, IVRs, auto attendants, and call queues.
• Support integration efforts with Microsoft 365 and CRM platforms

• Bachelor’s degree in information technology or related field (or equivalent experience).
• Minimum of 3 years of experience in a corporate network environment with 1-2 years of experience supporting Cisco Webex in a hosted/cloud environment.
• Extensive knowledge in supporting an Active Directory environment.
• Experience supporting Office
  365.
• Basic understanding of call center operations and Webex Control Hub.
• Advanced knowledge of PC hardware, peripherals, and core software
• A strong working knowledge of Windows operating systems at the server and desktop level
• Advanced knowledge of network operating systems, protocols, and administration
• Ability, aptitude, and desire to be part of service-oriented team.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Creativity and the ability to grasp new technologies quickly are essential.
• Must have strong inter-personal skills and the ability to train and share knowledge.

• Experience supporting IBM AS400 clients in a networked environment.
• Working knowledge of VMWare and virtualization
• SAN Storage and administration
• Experience integrating Webex CRM platforms.
• Knowledge of API based automation and workflow orchestration tools.
• Familiarity with SSO, Active Directory, and identity management in cloud environments.
• Exposure to AI powered call analytics, chatbots, or virtual agents is a plus.
• Exposure or experience with Cisco Routing and Switching products.

The company will provide reasonable accommodations to employees who require them to perform the essential functions of their job to the extent it does not impose an undue hardship or create a risk of harm to the employee or others.

PAM Transport is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

In person

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.