Information Technology Specialist - Tech

Full Time Hourly

Employee

On Site

The position of Information Technology Specialist – Tech is responsible for helping manage the Bank’s local area network (LAN) hardware and software system programs within schedule and budget constraints. The Incumbent defines resources and schedules for program implementation; supports the desktop and mobile device needs of the employees of the Bank, which include, but is not limited to printers, scanners, computers, smart phones, tablets, and installation of software and hardware;

reset of passwords for several Bank systems; and handles support questions for all products. The Incumbent installs and configures computer and phone system hardware and software; diagnoses and solves hardware/software issues, performs periodic reviews of systems for security and capacity status to and ensures LAN/WAN security. The position requires regularly working with confidential Bank and customer information and driving a motorized vehicle to various Bank locations and other job related functions.

To perform this job successfully, an individual must be able to perform each of the following Essential Duties satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the Essential Duties of the position:

1. While working with confidential Bank information, provides direct support through the Service Desk and/or telephone support to Bank personnel with respect to the Bank’s local area, wide area, wireless, Internet, Intranet, telephone and e-mail systems, as well as all related hardware issues (laptops, desktops, telephone, printers and/or scanners) and software programs; answers questions of a general nature; provides step-by-step technical instruction and supports, trouble-shoots and resolves network and end user problems.

2. While working with confidential Bank information, performs routine system or user administrative tasks, such as system specification changes or the addition, change, or deletion of employees on the Bank’s various systems and networks; assists employees by re-setting Network and System Passwords when lockouts occur; ensures necessary documentation is attained and properly authorized for such requests; originates and maintains system and user files.

3. While working with confidential bank information, sets up new PCs, Printers and Phones for employees, ensuring connectivity to required Bank systems as well as proper software installations and data file transfers from old PCs to new PCs. Trains and provides training assistance to Bank end users as needed.

4. Maintains proper inventory of IT related equipment.

5. While working with confidential Bank and customer information, assists in special projects and tasks of a diverse nature for the department under the direction of the Information Technology Manager, CTO or IT Project Manager.

6. Maintains basic knowledge and awareness of financial industry technical status and trends.

7. Works directly with software and hardware support vendors when internal troubleshooting efforts cannot resolve issues, advanced help is needed, or as otherwise necessary.

8. Performs duties specific to the position and other functions as assigned.

9. Routinely drives a motorized vehicle to various Bank locations.

10. Works with confidential Bank and customer information while performing the essential duties enumerated above.

11. Able to work in a constant state of alertness and in a safe manner.

This job description and the enumerated Essential Duties are intended to provide general guidelines for job expectations and the employee’s ability to perform the position described. This is not intended to be an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and tasks may be assigned by the incumbent’s supervisor as deemed appropriate.

The incumbent will spend most of the time performing this position in a professional office-type setting. The position may include driving a motorized vehicle, which includes exposure to the outside…