Microsoft Specialist

Microsoft Specialist Position Summary

OPEX Corporation is looking for a Microsoft Dynamics 365 Field Service Support Specialist to work at our World Headquarters in Moorestown, NJ. The role blends functional support, light development, and troubleshooting across Field Service workflows, making it ideal for someone who understands both business processes and web technologies. The specialist will support, maintain, and enhance our Dynamics environment, develop and troubleshoot Office 365 Power Automate apps, and provide end‑user training and support.

This fast‑paced position focuses on continuous improvement and innovation.

• Work with the implementation team to migrate from our current service system.
• Provide day‑to‑day support for Microsoft Dynamics 365, focusing on Field Service.
• Diagnose and resolve user issues related to work orders, scheduling, mobile app usage, and integrations.
• Configure and maintain Dynamics entities, forms, workflows, and business rules.
• Collaborate with internal teams to gather requirements and implement improvements.
• Assist with integrations (Power Platform, APIs, or third‑party tools).
• Perform basic customizations using JavaScript, Power Platform, or web technologies.
• Create documentation and provide end‑user training.
• Design, develop, and support Office 365 Power Automate apps.
• Diagnose and resolve application issues promptly.
• Provide technical support to end‑users via phone, email, and chat.
• Collaborate with development teams to identify and fix software bugs.
• Perform regular system maintenance and updates.
• Monitor application performance and troubleshoot issues as they arise.
• Document support activities and maintain accurate records.
• Assist with the deployment of new applications and updates.
• Analyze and report on application performance metrics.
• Develop and implement best practices for application support.
• Stay up‑to‑date with the latest industry trends and technologies.
• Assist with the development and testing of new software features.
• Provide feedback to development teams to improve application functionality.
• Ensure compliance with company policies and procedures.
• Manage user accounts and permissions.
• Perform root cause analysis for recurring issues.
• Contribute to continuous improvement initiatives.

• Experience with Microsoft Dynamics 365 (CRM / CE preferred).
• Hands‑on experience with Dynamics Field Service module is preferred but not required.
• Strong troubleshooting and support experience.
• Familiarity with Power Platform (Power Apps, Power Automate) and basic SQL or data querying.
• Experience with web technologies such as PHP, JavaScript, HTML/CSS, and REST APIs.
• Understanding of system integrations and data flows.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to learn new technologies quickly.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience in application support or a similar role.
• Strong understanding of software systems and troubleshooting techniques.
• Excellent problem‑solving and analytical skills.
• Experience with system administration and maintenance.
• Familiarity with database management and SQL.
• Familiarity with PHP and C#.
• Experience with Visual Studio or Dreamweaver.
• Knowledge of scripting languages such as Python or Power Shell.
• Ability to work independently and as part of a team.
• Strong organizational and time‑management skills.
• Attention to detail and a commitment to quality.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of cybersecurity best practices.

• Experience supporting mobile workforce or service operations.
• Microsoft Dynamics certifications (MB‑240 or similar).
• Background in ERP/CRM implementations or system administration.
• Exposure to Azure, integrations, or middleware tools.

• Worker will be working in an office setting.
• Sitting for an extended period of time.

Salary range is $70,000 - $80,000 based on experience.