IT Support Technician

Job Purpose and Scope

Responsible for providing IT support as directed by the CIO.

• Responsible for oversight and management of all IT and communication related systems. This includes but is not limited to: PC's and associated software.
• Responsible for performing PC installation, repair, peripheral setup, networking up to the router, hardware repair/replacement, as well as software installation, configuration, and troubleshooting.
• Responsible for performing items such as hardware testing, virus detection and removal, spyware detection and removal, software optimization, and other duties as required.
• Coordination of security related installations, repair, and maintenance.
• Responsible for installing new PC's including the necessary software installations and updates.
• Responsible for basic Windows server management.
• Responsible for identifying issues and coordinating with IT manager and/or department heads as required.
• Responsible for providing training on user applications as required.
• Responsible for performing preventative maintenance and optimization on PC's and software.
• Responsible for resolving computer issues (hardware, software, peripheral, operation, etc). Performed in person when available, via phone, or remotely.
• Responsible for performing administrative functions such as password resets, initialization of PC, etc.
• Responsible for basic Microsoft products including O365 and Azure management.
• Responsible for monitoring the mail filter.
• Perform other requests and directives as directed by the CIO.
• Any other duties as assigned by management with or without reasonable accommodation.

• Knowledge of the latest PC operating systems.
• Basic knowledge of networking.
• Ability to train and work with end users is a must.
• Excellent written and oral communication skills.
• Experience with O365.
• Strong problem‑solving abilities.
• Ability to manage projects, track progress, and work with deadlines.
• Ability to prioritize tasks and work on multiple projects concurrently.

• Associates Degree in Computer Science or equivalent. Related job experience may be substituted for a degree.

Note:

Management reserves the right to add or change the job requirements at any time.