Global Business Relationship Manager - Marketing, Sales & Service

Working Location

Massachusetts, Westborough

Hybrid

The Global Business Relationship Manager (BRM) will create, own, and drive the global wide IT strategy for its assigned Business Domain and region in alignment with the overall strategy. The BRM is accountable for maximizing the value of the related IT investment, stimulates, shapes, manages, and realizes the business demand for IT investment across all geographies and business units, advocates to executive leaders, coordinates with IT organization, and fosters a symbiotic relationship with stakeholders at all levels.

• Strategy & Roadmap Definition, Demand Management and Delivery.
• Plan, develop, own, and drive a global wide IT strategy for the assigned domain under the guidance of the BRM Head.
• Foster, shape and manage the business demand for the IT investment in the assigned domain across all geographies and business units.
• Select the appropriate approach to meet the business's needs, and manage dependencies (both risks and opportunities) between other domains.
• Ensure that the prioritized demand is translated into valid IT solutions and clearly defined projects (appropriate scoping and clear benefits definition).
• Consult the BRM Head as needed for complex, large‑scale or high‑risk business changes.
• With the support of the BRM Head, establish and maintain a multi‑year roadmap of the Business Capacity Model & the System Landscape for IT systems; synchronize it with Data Management, BI and OT roadmaps.
• Identify and run the required global wide requests for proposals, analysis, recommendations, and execution with vendors.
• Communicate, coordinate, connect the business mission, plans and priorities to application domains and related IT functions, and engage with the IT delivery organization(s) to plan and provide appropriate support.
• When projects are in flight, the BRM will be accountable to satisfy IT delivery working closely with Solution Delivery and Infra & Service Delivery teams.
• After project completion, establish a learning & improvement review process to continuously enhance business value generation.
• Stakeholder Management & Relationship Development.
• Together with the BRM Head, coach executive stakeholders and direct reports, raise their digital literacy, and enable them to articulate technology needs; share technology advancements and market success stories; consult with Enterprise Architecture to develop the enterprise roadmap.
• Act as the IT organization's chief advocate, support the BRM Head in informing and influencing domain executives so that they understand, support, and adequately fund projects in concert with IT goals.
• Notify the business of IT plans and changes, and their impact on business performance or plans.
• Run an internal Voice of Internal Customer process to evaluate satisfaction with IT service delivery and identify improvements required in IT/Business Units to increase value delivered by IT projects and services.

• Bachelor’s degree or higher in Computer Science, Business Administration (or equivalent and related experience).
• Minimum of 7 years of experience as a Global General Manager or Senior IT Consultant in the assigned Business Domain and related areas.
• Experience of both solution consulting and implementation/support.
• Minimum of 5 years of experience in value creation and demand planning activities.
• Strong working understanding of major business processes, key performance indicators, best‑in‑class practices, business, and technology trends in the assigned Business Domain.
• Experience in successfully managing Executive stakeholders in multiple geographies.
• Demonstrable interpersonal, problem‑solving, and coordinating skills.
• Due to the global nature of the role, flexibility will be required for conference calls outside of local time zone business hours, and some travel post‑Covid‑19.

• BRM Institute Certification would be a plus (not mandatory).
• Proven experience of new digital‑driven customer solutions in the Medical industry would be a plus (e.g. AI for Computer Aided Diagnostics).
• Experience of Design Thinking, Value Stream Mapping, Business Capability modeling would…