Network and Support Administrator

Network and Support Administrator

The Network and Support Administrator works under the supervision of the IT Manager and is responsible for assisting the IT Manager in supporting the IT infrastructure and serves as the Lead Support Technician.

• Serve as the lead for all technical support for all end users.
• Supervise the workflow and performance of the Computer Support Technicians.
• Provide support for hardware, software, web based applications, and communications to end users.
• Evaluate and make recommendations for IT infrastructure design and operation.
• Provide recommendations on the purchasing of hardware/software.
• Maintain and install hardware and software (including but not limited to PCs, laptops, printers and other peripherals, phones, and wiring).
• Monitor and maintain the security of the network (including but not limited to stored data and end user devices).
• Maintain and update systems on the network (including but not limited to firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a minimum.
• Develop and maintain current expertise in software, operating systems, network equipment, etc.

• Knowledge of server and network infrastructure
• Understanding of local and wide area networks including subnets and routing
• Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems
• Knowledge of common networking concepts: TCP/IP, DNS, DHCP, VPN, web/email servers, wireless networks, etc.
• Efficient with Windows Operating Systems and Microsoft Office
• Understanding of Linux
• Experience with telephone systems

Three to Five years in computer applications or related area;
Bachelor’s degree in Computer Science or related field is recommended.