Technical Support - Command Center
Listed on 2026-09-04
-
IT/Tech
Technical Support, IT Support, Systems Administrator, HelpDesk/Support
Quick Details
Pay: 20.00/hour
Shift:Day Shift (Some schedule flexibility required)
Location:Gravette, AR (100% Onsite)
As a Command Center Support Technician, you will provide real-time inbound phone support to field technicians. You will monitor site progress, troubleshoot technical issues, document site data, and elevate critical issues to ensure seamless deployment operations.
Key ResponsibilitiesTechnical Support: Answer inbound calls from field technicians to resolve setup and network issues.
Troubleshooting & Escalation: Research and resolve technical problems using internal databases; elevate high-priority issues to Project Managers and the PMO.
Data Logging: Continuously track site progress, updates, and problem documentation in the R&R web portal.
Monitoring: Track technician time on-site and ensure issues are resolved efficiently.
Experience: 2+ years of Help Desk, Technical Support, or Call Center experience.
Network
Skills:
Solid understanding of Layer 2 and Layer 3 network communications.Technical Systems: Practical knowledge of POS systems and proficiency with MS Operating Systems.
Linux: Hands-on experience with Linux command line and remote Linux administration.
Education: High school diploma or GED.
Sedentary office environment requiring extended periods of sitting, computer use, and phone communication. Moderate noise level.
Who We Are
Founded in 1997 as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support. R&R works with clients in developing and finding creative solutions to complex problems. As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions. R&R has developed and deployed some of the largest technology solution offerings in the industry.
The R&R client base ranges from Fortune 500 to up and coming start-up organizations.
- Must pass pre-employment drug screen and background check
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).