IT Service Desk L3

Must Have Skills

• 3+ years of experience supporting a logistics or manufacturing networked computer environment
• Ability to troubleshoot and configure RF devices or other handheld terminals
• Ability to troubleshoot and configure Windows and Android PCs and tablets
• Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners
• CompTIA A+ Certification is highly preferred

• Mon – Fri, 8:00am to 4:30pm EST
• Second position is Wed-Sun 12-8pm EST

Maintain and troubleshoot end-user equipment including PCs, printers, RF devices, and scanners within a warehouse environment and ensures all IT Systems are operating as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned

25% Identify, triage, prioritize and resolve Level 2 & 3 Incidents within our Service Level Agreement, which includes responding to high priority outages outside of normal business hours.

25% Perform installation, upgrades, maintenance, basic troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment.

10% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical projects, problems and outages.

10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established time frames.

10% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand.

5% Makes technical recommendations to executive operational leadership regarding problems, projects and releases.

5% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions

Service desk, Troubleshooting, Wireless, rf scanner, Technical support

• Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment
• Warehouse experience supporting end-use equipment

This is a Contract to Hire position based out of Locust Grove, GA.

The pay range for this position is $25.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Locust Grove,GA.

This…