Claims Apprentice

Associate Claims Specialist Training Track

The Liability Claims Trainee role is an entry-level position designed to prepare individuals for a career as a claims professional through a structured, hands-on training program.

Trainees participate in a multi-month development program combining classroom instruction, system training, supervised claim handling, coaching, and job shadowing. Successful completion of the program prepares the trainee to manage liability claims independently.

• Investigate and document liability, bodily injury, and property damage claims
• Complete coverage reviews and understand liability exposure
• Communicate professionally with insureds, claimants, attorneys, and agents
• Document claim activity accurately and in compliance with company standards
• Participate in claim evaluations, reserving, and settlement discussions
• Progress from training scenarios to live claim handling with support

• Months 1-3: Claims fundamentals, systems training, written exams
• Months 4-6: Supervised live claim handling with audits and coaching
• Month 7: Job shadowing, final assessment, and graduation to independent handling

• Bachelor’s degree or equivalent experience preferred
• Strong communication and organizational skills
• Willingness to obtain required adjuster licenses
• Interest in long-term career growth in claims

This role provides a clear pathway into an Associate Claims Specialist position upon successful program completion.