E-Commerce Lead

Position: E-COMMERCE LEAD
Location: Base Line

Serves to assign tasks, monitor production goals, provide training for donation attendant associates. Meets or exceeds individual production and donor customer service objectives and standards according to established policies and procedures.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

Essential Duties and Responsibilities
1. Assign tasks, monitor production goals, provide training for donation attendant associates; may directcommunity service workers and volunteers on a limited or as needed basis. This duty is performeddaily.
2. Receive, sort, process, hang and salvage donated goods according to established standards; providedonors with an appropriate donation receipt. This duty is performed daily.
3. Adhere to Goodwill safety procedures and policies; report work injuries regardless of severity. This dutyis performed daily.
4. Report possible employee actions that could be violations of policies. This duty is performed daily.
5. Attend and participate in regular employee meetings and training. This duty is performed as needed.
6. Maintain a positive work atmosphere by acting and communicating in a manner so that you get alongwith customers, clients, co-workers and management. This duty is performed daily.
7. Prepare salvage/trash/raw gaylords for transportation. This duty is performed as needed.
8. Maintain good housekeeping practices to provide a clean and safe work environment. This duty is performed daily.
9. Perform any other related duties as required or assigned.

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education High School Experience
12 to 18 months related experience and/or training.

Management Experience Not Applicable Skills Communication  Skills Mathematical Skills Critical Thinking Skills Payroll Systems Supervisory Experience Planning, organizing, and project management skills.

Decision Making Mental DemandsMODERATE MENTAL DEMAND. Operations requiring ALMOST CONTINUOUS ATTENTION, but work is sufficiently repetitive that a HABIT CYCLE IS FORMED; operations REQUIRING INTERMITTENT DIRECTED THINKING to determine or select materials, equipment or operations where variable sequences may be selected by the employee.

Analytical Ability / Problem SolvingREPETITIVE. Activities or duties using a pre-determined set of processes or directions coupled with nearby supervision. Learned things in situations where choice is simple or patterned.

Responsibility for Work of Others Depending on the role, this position may include responsibility for leading or supervising the work of others in accordance with the organization’s policies and applicable laws. When applicable, responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Working Conditions Somewhat disagreeable working conditions. Exposed to any number of elements noted in Degree 2, with one or two elements present continuously. May involve some travel and/or work is at times, in the evening or during the night hours.

Physical DemandMODERATE DIVERSITY, MODERATELY PHYSICAL:
Work activities which allow for a MODERATE AMOUNT OF DIVERSITY in the performance of tasks which requires SOMEWHAT DIVERSIFIED PHYSICAL DEMANDS of the employee.

Additional Information Must be able to interact cordially and productively with a diverse group of employees and donors

Must be able to communicate clearly in English Must be able to work a flexible schedule including weekends, holidays, and evenings.
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