Financial Center Manager - Austin South - Lakeway area

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth, which includes our commitment to an inclusive workplace, exceptional talent development, and supporting our teammates’ well‑being.

The role is office‑based with specific attendance requirements and a flexible schedule based on role‑specific needs.

This position is open for the entire market; the specific Financial Center location will be based on business needs. If offered a position, you will train at one financial center and may later move to another location within a reasonable commuting distance of your home.

• Develop talent, including proactive sourcing of candidates
• Manage client traffic, engaging and appropriately routing clients to foster retention
• Manage business results through formalized management routines and coaching
• Create a world‑class client experience environment
• Manage market‑level initiatives prescribed by market leaders
• Drive operational excellence by engaging employees on business strategy
• Manage organizational priorities and effective execution

In addition to the above, this level demonstrates the following responsibilities:

• Break down barriers to create a more inclusive environment supporting company D&I goals
• Challenge end‑to‑end process efficiency, champion data‑driven decision‑making, and remove obstacles to optimize operations
• Contribute to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
• Inspect and challenge risk controls, governance and culture to ensure timely identification, escalation, debate and remediation of risk
• Coach to sustain and elevate organizational performance while differentiating to ensure pay for performance
• Efficiently allocate and manage resources to drive short‑ and long‑term profitability
• Inspect and manage bench health for succession planning and support enterprise talent needs
• Mobilize organizational resources to deliver the full range of the bank’s capabilities, meeting client needs and gaining competitive advantage

• 1+ years leadership experience (coaching, training, or motivating a diverse work team)
• Enthusiastic, highly motivated self‑starter with strong work ethic and intense focus on results
• Collaborative with strong relationship‑building skills
• Passionate commitment to delivering an experience that improves clients’ financial lives
• Confident in identifying solutions for clients and resolving problems independently or with others
• Effective and confident communicator, comfortable engaging all clients
• Learn and adapt quickly to new information and technology platforms
• Strong critical thinking and problem‑solving skills to meet client needs
• Follow established processes and guidelines, adhering to applicable laws and regulations
• Efficiently manage time and capacity
• Handle complexity, prioritize tasks, delegate and execute in a fast‑paced environment
• Interpret performance results, find opportunities to drive success, and hold others accountable
• Flexible to work weekends and/or extended hours as needed

• 1+ years management experience, including hiring, coaching, and developing direct reports
• Experience in financial services with knowledge of products and solutions
• Experience in an environment with individual and team goals routinely met or exceeded
• Bilingual – Spanish highly desired

• Customer Service Management
• Performance Management
• Coaching
• Customer and Client Focus
• Talent Development
• Risk Management
• Sales Performance Management
• Business Operations Management
• Recruiting
• Result Orientation
• Referral Management
• Leadership Development
• Inclusive Leadership
• Prioritization
• Problem Solving

• High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America). 40 hours per week.

Equal Opportunity Employer – We are an equal opportunity employer and value diversity. All qualified applicants will receive consideration for employment, regardless of race, national origin, ethnic background, color, age, gender, religion, disability, or any other status protected by law.