Senior Manager, Strategic Planning

Location: Benton

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary CVS Health, a top health solutions company in the United States, is seeking a Senior Manager, Strategic Planning, to support the development and execution of high-priority strategic programs within Health Plan Service Operations. At Aetna, Service Operations is the engine for delivering and transforming service experiences for our members and providers, spanning functions like call center, digital engagement, claims, and financial administration.

This highly visible and collaborative role is part of the Business Performance Office, responsible for delivering key initiatives for Aetna's Leadership Team. The Sr. Manager, Strategic Planning, will serve as a central orchestration layer, ensuring alignment from strategic planning through execution.

This position will work in close partnership with colleagues across multiple lines of business (e.g., Commercial, Medicare, Medicaid), operational functions (e.g., Service, Clinical), and shared services teams (e.g., Aetna Technology, Marketing). The role requires the ability to operate effectively in a matrixed environment, navigate organizational complexity, and quickly build a deep understanding of business needs and objectives.

As Sr. Manager, Strategic Planning & Operations, you will be responsible for driving initiatives that advance Aetna's commitments to lead in member and provider experience, product differentiation, affordability, and operational excellence.

Key Responsibilities Oversee high-priority strategic programs with multiple complex work streams, ensuring alignment, momentum, and delivery against ambitious strategic objectives

Monitor progress and proactively manage risks and dependencies, providing timely escalation and cross-functional alignment to support successful delivery of critical priorities

Design future state service experiences and translate those journeys into operational models, technology roadmaps, and go-to-market planning for execution of differentiated capabilities

Drive alignment between business strategy and technology delivery, shaping capability sequencing and coordinating feature-level execution

Ensure operational readiness for key initiatives, including workforce and change management planning to enable adoption of new processes and tools

Develop executive-level communications and presentations, synthesizing complex inputs into clear, decision-oriented materials that facilitate alignment and inform leadership decisions

Required Qualifications A minimum of 7 years of relevant work experience in health care, insurance, or related fieldA minimum of 5 years of experience with strategic business planning or program / project management

Advanced proficiency in Microsoft Excel and PowerPoint, including the ability to clearly structure information, perform data analysis, and synthesize insights

Strong executive communication skills, with the ability to deliver concise and decision-oriented messaging for senior leadership

Demonstrated ability to drive and model strategic planning and rigorous execution oversight in a consistent manner

Strong relationship management and experience collaborating with cross functional teams

Preferred Qualifications Service Operations experience in a large, matrixed organization

Demonstrated success developing and executing strategies for healthcare products, services, and programs

High ownership mindset, intellectual curiosity, and comfort operating amidst ambiguity

Prior consulting experience

Project Management Professional (PMP) certification or equivalent experience in structured project or program management methodologies

Education

Bachelor's degree or equivalent work experience

Pay Range The typical pay range for this role is:$67,900.00 - $This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our…