Commercial Property Coordinator

Company Overview:

Founded in 1892,

B.

F. Saul Company has been one of the most successful privately-owned real estate companies in the United States. Our growth has been the results of a commitment to exacting standards and the belief that knowledge of the marketplace, when paired with the ability to commit to substantial resources, will bring exceptional rewards.

The Office & Industrial Leasing Division markets and leases over three million square feet of office and flex projects owned and managed by

B.

F. Saul Company and its affiliates. Having a diversified portfolio of office and flex properties ranging from one-story corporate parks to 15-story, Class A office buildings allows the company to serve a much broader market.

Assists Management Staff (currently Property Manager, Engineering Manager, Operations Manager and Chief Engineer), in operational aspects related to the management of commercial office buildings with an emphasis on tenant customer service, HVAC repairs, janitorial, landscaping, parking, security, trash removal, tenant improvements, and special tenant work orders. Serves as primary coordinator of online work order system to ensure timely & professional responses to tenant requests from dispatch through completion including coordinating appropriate communications with employees, tenants, and contractors and following up when necessary.

Adheres to established Policies and Procedures. Level of responsibility will vary by property.

• Health/Medical Insurance including Dental and Vision
• 401(k) with company match
• Paid time off
• Bonus/Target Incentive
• Tuition Reimbursement
• Complimentary usage of modern in-house fitness center
• On-premise full-service dining center discounts
• Discounts via the company’s EAP
• Monthly Employee Recognition Programs
• Referral bonus
• Pre-tax transportation options
• Plus more!

• Excellence: Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance.
• Ethics: Demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done.
• Results: The product of consistently going above and beyond to deliver exceptional value for the team and the organization.

• Interacts, on a daily basis with tenants, building engineers and contractors with emphasis on high level of customer service. Reports as required to Property Manager and associated Team Members regarding the status of relations with each tenant per guidelines provided. Demonstrates by word and deed a positive customer service attitude for all staff members, emphasizing the importance of tenant satisfaction and retention
• Courteously handles customer work order calls or emails, determines priority level and responds accordingly following guidance from the Property Manager. Monitors status of work orders in online work order system from initial request through to completion. Follows-up on tenant requests to evaluate performance and tenant satisfaction.
• Coordinates with security regarding the administration of the building card access and keying system. Provides access system updates as requested from customers. Distributes quarterly customer access card system rosters for customer review. Acts as a backup security system database administrator at level necessary to program cards, create security clearances, and produce database reports as advised by the Property Manager and/or Operations Manager.
• Maintains and updates Work Order Database and creates periodic reports from the system for review by the Management Staff. This includes periodic requests for updates to tenant contact information. Maintains contact information for routine vendors.
• Maintains current tenant insurance certificates requiring confirmation that the insurance certificate complies with the tenant’s lease requirements for coverage type and limits. Performs initial review of tenant lease insurance provisions. Maintains current vendor insurance certificates with coverage and limit levels stipulated by corporate policy.
• Prepares and circulates communications to building occupants regarding operational issues and configures and maintains emergency communication templates for rapid use.
• Works with tenants and security to coordinate moves, deliveries and loading dock scheduling.
• Maintains Property Calendar and…