Unit Director - Pea Ridge

Job Summary:

Under the direct supervision of the Director of Operations, the Unit Director oversees the daily operations of the designated Boys & Girls Club site (during school-year and/or summer programs). This role centers on creating emotionally and physically safe environments that are welcoming, predictable, and empowering for all youth. Key responsibilities include program and service delivery, staff supervision and development, facilities and budget management, community and family engagement, and trauma-informed leadership that nurtures growth, trust, and belonging.

Responsibilities:

BGCBC Culture Model and promote the trauma-informed values of the Boys & Girls Clubs of Benton County, including dignity, inclusion, emotional safety, empowerment, and relationship-building.

Ensure that all programs are welcoming, respectful, and responsive to the diverse identities, experiences, and needs of youth and their families.

Use strength-based approaches to support youth development and affirm each member’s voice, culture, and lived experience.

Leadership Create and maintain an emotionally and physically safe Club environment that supports positive youth development and healing-centered engagement.

Offer activities and opportunities that promote purpose, choice, autonomy, and individual empowerment.

Encourage member-led activities and leadership opportunities that build confidence, belonging, and identity.

Ensure staff consistently offer predictable structure and constructive feedback to guide skill development and behavior in respectful, developmentally appropriate ways.

Club Operation and Administration Ensure the Club meets programmatic, relational, and revenue goals with an emphasis on youth-centered outcomes and inclusive practices.

Uphold and implement all BGCBC policies with a trauma-informed mindset—balancing structure with flexibility, empathy, and relationship repair where needed.

Program Planning and Management Develop and implement programs that reflect the diverse needs, strengths, and interests of youth and their communities.

Prioritize culturally responsive, gender-affirming, and developmentally appropriate programming.

Maintain accurate attendance, participation, and outcome records with sensitivity to confidentiality and a focus on continuous improvement.

Partner with families, community organizations, and volunteers to foster a network of trust and collaborative care for youth.

Community Collaboration and Partnerships Build and maintain reciprocal relationships with families, schools, and community partners that prioritize connection, consistency, and shared goals.

Represent the Club with professionalism, empathy, and cultural humility.

Managing a Safe and Positive Environment Understands and follows policies and procedures to include but not limited to conduct of member policies, supervision of members policies, employee to member policies, member safety polices, child abuse and neglect policies, member health policies, transportation and field trips policies, the club safety/contingency plan, and the procedures for reporting incidents/accidents during program hours.

Assures program safety and safety of staff, volunteers, visitors, members and daily operations. Communicates emergency procedures to all using facility.

Enforce safety policies and procedures while modeling trauma-informed responses to behavior, conflict, and crisis situations.

Ensure all program areas are emotionally safe, well-maintained, and accessible.

Promote a culture of positive mentorship, emotional regulation, and restorative practice among staff and youth.

Human Resource Management Organizes, directs and supervises the daily operations of a Club, including staffing program scheduling and work flow. Leads, creates,…