Store Manager, Operations Management

Job Details

Level: Management

Job Location:

Scott Hamilton Dr - Little Rock, AR 72209

Position Type:
Full Time

Job Shift: Any

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

• Staffs all open positions at the store with quality and productive employees. Delegates clear job responsibilities and expectations. This duty is performed weekly.
• Manages team members in goal setting and skills development. Provides feedback on performance, attendance, addresses concerns, and administers performance discussions as needed. This duty is performed daily.
• Meets/exceeds revenue projections and contribution targets for the store. Monitors production and donations performance weekly and monthly. Provides monthly reviews to all retail associates. Ensure all production and rotation quotas are met. This duty is performed daily.
• Plans, organizes, and directs the activities of team members. Schedules employees with a focus on controlling payroll costs and needs of the business. This duty is performed daily.
• Provides a clean, fun, and safe environment for employees and customers. Provides maximum level of customer service to ensure repeat sales. This duty is performed daily.
• Maintain proper displays and merchandise presentation in accordance with standard operating procedures. Adequately stocks and maintains interior and exterior of the store in an attractive manner. This duty is performed daily.
• Manages stores loss control by monitoring customers and employees and reporting suspicious activity to Loss Prevention. This duty is performed daily.
• Monitors sales, cash management, inventory control, store merchandising, and appearance. Ensures that correct sales reports are submitted on a daily basis. This duty is performed daily.
• Maintains effective communication with support staff. Plans and organizes monthly store meetings, functions, and activities. This duty is performed daily.
• Observes safety procedures and personnel policies and ensures compliance by employees, community service workers, volunteers, and trainees. This duty is performed daily.
• Attends regular management meetings and relates information back to staff. Acts as a positive role model for employees, trainees and customers in all respects of professional development. This duty is performed daily.
• Ensures that the store opens on time and is properly staffed and operational during designated hours of operation. This duty is performed daily.
• Onboards new employees and trains on all required work processes, procedures and expected standards of performance. Evaluates the efficiency and productivity of assigned team members by establishing performance standards and objectives.
• Perform any other related duties as required or assigned.

High School

2 years related experience and/or training.

2 years related experience and/or training.

• Communication Skills
• Mathematical Skills
• Critical Thinking Skills
• Software Databases
• Human Resources Systems
• Payroll Systems
• Spreadsheet
• Word Processing/Typing
• Contact Management
• Presentation/Power Point
• Supervisory Experience
• Planning, organizing, and project management skills.
• Decision Making

Valid driver's license

VERY CLOSE MENTAL DEMAND. Operations requiring VERY CLOSE AND CONTINUOUS ATTENTION for control of operations which require a HIGH DEGREE OF COORDINATION OR IMMEDIATE RESPONSE. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also, to determine or select material and equipment where highly variable sequences are involved.

DIRECTED. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential.

Depending on the role, this position may include responsibility for leading or supervising the work of others in accordance with the organization’s policies and applicable laws. When applicable, responsibilities may include interviewing, hiring, and training employees; planning, assigning, and…