Client Solutions Manager Global Business Solutions - Hamburg

Client Solutions Manager (Travel) - Global Business Solutions - Hamburg

Location:

Hamburg

Employment Type:

Regular

Job Code: A146714

Responsibilities

The Client Solutions team builds scalable, long-term partnerships through best-in-class campaign services for direct clients and agencies. In this role, you'll join the Travel team with a focus on travel clients, helping top brands craft impactful narratives and drive measurable results. We're a team of ambitious, hands-on self-starters who thrive in a fast-paced, results-driven environment. You'll need to be proactive, highly independent, and confident in client-facing settings—driving strategy, execution, and innovation to shape the future of digital advertising on our platform.

Responsibilities include:

• Acting as a product expert, educating clients and agency partners (media, creative, marketing) on solutions, best practices, and new features to drive adoption and business growth.
• Analyzing campaign performance data to provide actionable, data-driven insights that improve advertising outcomes, maximize client revenue, and increase ROI and efficiency.
• Managing and growing client relationships by delivering scaled solutions and supporting strategic product adoption.
• Conducting regular business reviews and adopting a consultative approach to strengthen long-term client partnerships, in close collaboration with Brand Partnership Managers.
• Leading campaign kickoffs and overseeing all timelines, asset delivery, and optimization opportunities using data-driven analysis.
• Developing compelling sales materials and presentations leveraging market trends, case studies, industry insights, and third-party data.
• Working and collaborating with a diverse group of internal cross-functional teams, supporting the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
• Liaise with international product and engineering teams to troubleshoot and resolve client issues throughout the campaign lifecycle.

Qualifications

Minimum Qualifications:

• 5+ years of experience in client solutions, account management or digital marketing/advertising.
• 3+ years of experience in either Automotive, Travel, Mobility industry.
• 3+ years of media planning expertise and advertising effectiveness/measurement.
• Experience of hands-on campaign management across digital platforms and advertising tech products.
• Ability to demonstrate Ad tech product knowledge in the travel industry.
• Background in performance and app campaigns.
• Experience in Client Facing roles/engagements.
• Excellent verbal and written English & German communication skills.
• Self-starter, fast learner.

Preferred Qualifications:

• Deep understanding of digital landscape and a passion for social media.
• Experience of working with or at a media agency.
• Detail oriented, with exceptional organizational skills.
• Background/experiences in performance and branding campaigns.
• Proven success in a highly dynamic, rapidly changing environment.

About Tik Tok

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Join us.

Diversity & Inclusion

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.