Logistics Coordinator - Expedite

Overview

The Logistics Coordinator - Expedite provides customer service to internal and external customers, including taking customer orders, giving pricing information, performing consultative sales to customers, explaining services and benefits to assist with procurement of capacity, monitoring service on all requests and shipments, and generating business leads for the sales organization. This position anticipates customer needs, suggests alternatives, and resolves customer issues competently and appropriately.

• Support new and existing customer accounts to foster business development.
• Provide prompt, courteous, and knowledgeable service to all internal and external customers.
• Identify and communicate business opportunities into the sales organization (through the Sales Support department).
• Oversee order creation, load procurement, negotiation, freight tendering, and problem resolution.
• Update customers regarding shipments as required via phone, email, and web-based channels.
• Identify customer needs and facilitate communication with owner operators or outside agents to provide the most cost-effective means of shipment execution.
• Provide a high level of accuracy in order documentation.
• Understand unique freight handling characteristics and delivery requirements to allow contractors to operate in a safety-oriented environment.
• Assist contractors in obtaining shipment critical information (directions, pick up numbers, tow-related services, etc.) via phone and email communication.
• Monitor shipments from order entry through delivery to ensure on time performance is met.
• Suggest improvements to business processes and procedures when applicable to benefit the corporate goals as well as key stakeholders.
• Other duties and projects, as assigned.

Education

• Bachelor's Degree, preferred
• Experience will be considered in lieu of formal education.

Experience

• 1 year industry experience, preferred

Computer Skills

• Working knowledge in Microsoft Office Suite, preferred
• Basic computer skills, preferred

Competencies

• Accuracy and Attention to Detail
• Customer Focus
• Effective Communications
• Flexibility and Adaptability
• Negotiating
• Problem Solving
• Service Excellence
• Teamwork

Work Hours

• Generally, 2:00 pm - 10:00 pm with occasional irregular hours depending on workload.

Travel Requirements

• Minimal (0%-25%)

Compensation

• This is an hourly position paid biweekly.
• Variable compensation is included.