SSVF Carolinas Team Lead - Durham

Job Details

• Location:
  
  SSVF Carolinas - Durham, NC 27707
• Position Type:
  Full Time - 40+ Hours
• Benefits:
  Plus
• Education Level: Bachelor's Degree Obtained
• Salary Range: $55,000.00 - $55,000.00 per year
• Travel Percentage:
  Up to 50%
• Job Shift: Day
• Job Category:
  Supervisory Level (Supervisors and Leads)
• Job Title:
  
  Team Lead
• Group:
  Programs
• Department:
  Supportive Services for Veteran Families (SSVF)
• Region: NC
• Classification:
  Non-Exempt
• Status:
  Full Time
• Reports to:
  
  Assistant Director
• Supervises:
  Case Manager(s)
• Telework Capacity and travel in the areas of the Carolinas as needed.

Volunteers of America Chesapeake & Carolinas empowers self‑reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD, we are one of the nation's largest and most comprehensive human services organizations, providing critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas.

Effectively provides day‑to‑day management for SSVF staff. Has relevant experience in homelessness prevention, rapid re‑housing and transitional supportive services. Provides key linkages for clients beginning at intake and assessment following through to their attainment or maintenance of permanent housing in their home community. The position will promote accessibility, outreach to targeted populations, and provide case management, advocacy and wrap‑around supports and services within the community.

• Hold a case load for SSVF Program and provide day‑to‑day operational activities, including maintaining and keeping track of SSVF documents.
• Provide team leadership for the SSVF program.
• Provide back‑up support for SSVF case management teams and act as an additional resource for Case Managers.
• Coordinate client outreach and recruitment efforts for SSVF.
• Designate incoming cases for intake to Case Management Team.
• Develop inter‑agency relationships to enhance the referral processes.
• Review client files and provide guidance and direction to case managers.
• Resolve client issues raised by Case Managers.
• Conduct weekly SSVF team meetings.
• Monitor case managers to assure all available services are provided to each veteran household on a regular basis, determining quality and effectiveness of services provided.
• Review and approve check requests.
• Act as liaison with local landlords and deal with landlord/tenant issues; develop and administer a mediation program and provide assistance and support in serving client needs.
• Maintain good landlord/tenant relations.
• Facilitate and/or conduct outreach activities including presentations to service providers and potential landlords, community fairs, one‑on‑one engagement, and education on available housing resources.
• Assist with the development, planning, evaluation and implementation of procedures in support of the SSVF program.
• Maintain records and prepare forms, reports and correspondence related to the federal grant–funded SSVF program.
• Attend and participate in public meetings and presentations to explain the SSVF program.
• Facilitate and encourage the exchange of information with local, county, and regional agencies.
• Facilitate the coordination of services with community partners, as assigned.
• Maintain and update knowledge through conferences, seminars and in‑service trainings as determined in consultation with Department leadership.
• Plan and conduct training programs, as assigned.
• Analyze and evaluate data, prepare reports and make specific recommendations concerning the SSVF program.
• Provide quarterly summaries and document reports as required by the SSVF grant.
• Complete monthly cover sheets and upload repository as required by SSVF and all other reporting as requested.
• Coordinate outreach efforts for the SSVF Program including establishing outreach plans, developing a schedule to visit the VA, shelters, and other places where homeless and low‑income families congregate, and communicating updates with the VA and other key housing and community…