Social Services Supervisor​/Expert

preferred qualifications

four years of experience in a child welfare or human service program or a related field, including two years in a supervisory or leadership capacity.

class code: ssp
17p

pay grade: sgs
08

salary range: $63,086 - $93,367

the social services supervisor/expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The supervisor/expert serves as a subject‑matter authority in social work practices, policy development, and stakeholder engagement.

supervise, mentor, and evaluate social services staff. Develop and implement policy and program initiatives to improve service delivery. Conduct program audits and quality assurance to ensure compliance. Provide expertise in crisis intervention, case management, and legal compliance. Coordinate with government agencies, community organizations, and advocacy groups. Lead statewide social services initiatives and high‑priority programs. Oversee compliance with federal, state, and agency regulations.

Provide technical expertise in crisis management, program development, and inter‑agency collaboration.

case management and service coordination; knowledge of crisis intervention and de‑escalation techniques; knowledge of arkansas social service laws, policies, and regulations; proficiency in data management, reporting, and documentation; familiarity with trauma‑informed care and cultural competency; understanding of behavioral health and protective services; leadership and mentorship skills for supervisory roles.

minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.

required to have a background check and child/adult maltreatment registry check.

n/a. Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

the state of arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.