Python Developer L3

Job Description Role Purpose

The purpose of the role is to serve as a technical bridge between developers, engineering teams, and the broader organization—directly helping users debug issues, providing thorough analysis, and escalating complex problems that require deeper engineering intervention. Alongside hands‑on user support, you will build AI‑powered tooling, contribute production code, and share best practices across teams. User support is a core function of this position, and keeping users unblocked is the top priority.

• Technical Triage & Issue Resolution:
  Diagnose and resolve developer‑facing issues independently using debugging skills, product knowledge, and AI‑assisted research. Perform root‑cause analysis and provide clear, actionable guidance.
• Escalation & Routing:
  Identify issues beyond scope and route them to the appropriate engineering teams with thorough context and investigation findings.
• AI‑Powered Automation:
  Build and maintain diagnostic agents, automated reporting, and AI‑driven workflows. Actively explore and champion new AI capabilities to improve support efficiency.
• Knowledge Management:
  Create and maintain developer documentation including wikis, FAQs, and runbooks. Identify gaps from recurring issues and build self‑service resources to reduce support volume.
• Data Analysis & Insights:
  Track support metrics, surface recurring patterns, and deliver actionable insights to engineering teams through regular reporting (weekly, monthly, quarterly).
• Code Contributions:
  Submit production‑quality code—bug fixes, tooling improvements, and infrastructure enhancements. Code contributions are expected to increase over time.
• Cross‑Team Partnership:
  Collaborate across engineering organizations to share on‑call best practices, AI workflows, and developer experience insights.

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field
• Software engineering background with the ability to read, write, and debug production code
• Experience with developer tooling, IDE ecosystems, or developer workflows
• Strong debugging and root‑cause analysis skills
• Proficiency in one or more of the following:
  Type Script, JavaScript, Python
• Familiarity with Git and distributed version control systems
• Excellent written and verbal communication skills
• Ability to translate between engineering, product, and user perspectives

• Experience with AI/ML tools, LLMs, or AI‑assisted development workflows
• Experience building or contributing to IDE extensions or developer tools
• Familiarity with React, Node.js, or modern frontend frameworks
• Experience with CLI tooling development
• Background in source control internals or version control system workflows
• Experience with technical support operations, on‑call processes, or developer experience roles
• Demonstrated ability to build automation that reduces manual toil

• Client Centricity
• Passion for Results
• Execution Excellence
• Collaborative Working
• Learning Agility
• Problem Solving & Decision Making
• Effective communication

Compensation for this role ranges from $45,000 to $121,000 per year, depending on location, experience, and other factors. The position is eligible for a full range of Wipro benefits, including medical and dental coverage, disability insurance, paid time off (including sick leave), and other paid and unpaid leave options.

We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applicants with disabilities and veterans are explicitly welcome.