Bookmobile Assistant

If you enjoy working with people, take pride in providing reliable service, and want to help bring library resources directly to the community, this is an opportunity to make a meaningful impact. We’re looking for a friendly, detail-oriented Bookmobile Assistant to help connect the Arlington Heights community with library materials and services.

• Provide friendly, helpful service to library customers, colleagues, and community members.
• Drive library vehicles along scheduled routes to transport materials between the main library and the 24/7 hold pickup lockers at various locations in the community.
• Assist with preparing materials and organizing daily bookmobile operations.
• Check library materials in and out, manage holds, and register new customers for library accounts.
• At bookmobile stops, help customers find and reserve materials, make recommendations, and explore library resources and services.
• Use library databases and computer systems to answer customer questions or connect them with the appropriate resources.

• Previous customer service experience.
• Basic computer skills, including email and Microsoft Office, and the ability to learn new software and systems.
• A current, valid driver’s license and a driving record in good standing.
• Strong interpersonal and communication skills, with a commitment to providing exceptional customer service.
• Attention to detail and the ability to follow established procedures accurately.
• Positive attitude, patience, and a passion for serving the community.

The preferred candidate must also demonstrate ability to work effectively with staff and customers in alignment with Our Culture and IDEA.

Education:

High School diploma/GED or equivalent applicable work experience.

Hours and Scheduling:
Part-time position 24 hours/week.

Benefits:
Two weeks of prorated vacation, plus sick and personal time; 7 paid holidays, participation in Illinois Municipal Retirement Fund (IMRF) pension plan, availability of Roth/457savings plan and other optional benefits such as pet insurance, legal aid & identity theft protection.