Community Ops and Guest Relations Manager | Senior Living

Overview

Start a new career as a Community Ops & Guest Relations Manager at Lutheran Home!

At Lutheran Home, you’ll build a fulfilling career in a faith-based, mission-driven organization where team members are supported, valued, and called to serve. As part of Lutheran Life Communities, we foster a culture rooted in hospitality, excellence, and grace-filled living across all generations.

Apply today and receive a response within 48 hours!

• Mission-driven work centered on service, hospitality, and compassion
• A culture that values teamwork, professionalism, and guest experience
• Recognition through our Grace in Action culture program
• Stable, full-time leadership opportunity in a well-established community
• Competitive salary range: $75,000–$85,000

This role plays a key leadership role in supporting community operations, guest relations, admissions coordination, onboarding, and administrative functions. The Community Ops & Guest Relations Manager helps ensure smooth daily operations while creating a welcoming, organized, and compliant environment for residents, guests, and team members.

• Oversee and support reception and guest relations functions
• Coordinate admissions, onboarding, and orientation processes
• Serve as a key point of contact for visitors, applicants, and new hires
• Manage pre-employment checks, documentation, and compliance activities
• Support onboarding, training enrollment, and orientation logistics
• Maintain accurate records, reports, and administrative systems
• Promote Lutheran Life Communities’ mission, ministry, and core values
• Actively participate in and model the Grace in Action program

This is a full-time, salaried (exempt) position working Monday–Friday, day hours.

• High school diploma or GED required; additional education or experience preferred
• Prior experience in senior living, healthcare, hospitality, admissions, or administrative operations preferred
• Strong communication, organization, and customer-service skills
• Ability to manage multiple priorities and maintain confidentiality
• Comfort working with older adults and diverse populations
• Proficiency with computers, Microsoft Office, and electronic systems

• Health, dental, and vision insurance
• 403(b) retirement savings plan
• Paid Time Off
• Daily Pay option
• Tuition reimbursement
• Well Being mental health support
• 24/7 Chaplain counseling
• Professional development and growth opportunities

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy, political affiliation, or any other status protected by applicable federal, state, or local laws.

We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties.

As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.