Bilingual Japanese English Sales and Customer service manager for key Account

Position Summary:

This position manages all domestic/international shipments ensuring effective customer service, carrier sales, accurate shipment processing, timely deliveries and troubleshooting errors for all existing clients.
Responsibilities:
General operations and Customer service:

• Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational processes.

• Co-ordinate with agents, customers vendors for timely shipments in assigned accounts.

• Conduct a high degree of customer service and professionalism within a team environment through problem assessment, identification, and resolution.

• Ensure Standard Operating Procedures are available for each account serviced.

• Deliver custom solutions to client in order to simplify their logistics needs.
Sales support:

• Prepare and present proposals, quotes and recommend services for key accounts.

• Conduct internal audit for assigned accounts, as needed.

• Building relationships with key accounts and support their logistic matters.

Qualifications:

• Over 10 years’ experience in the logistics industry is strongly preferred.

• Demonstrate ability to provide great Sales and customer service.

• Domestic Travel as needed.

• Outstanding problem solving and leadership skills

• Experience providing customer service to internal and external customers, including meeting quality standards for customer services.

• Knowledge of domestic and international transportation modes and providers.

• Experience using time management skills such as prioritizing/organizing and meeting deadlines of multiple projects with varying completion dates.

• Strong leadership.

• Fluency in Japanese reading, writing, and oral communication is needed.

Job Category

Position

Position Bilingual Japanese English Sales and Customer service manager for key Account