Customer Experience Specialist

Customer Experience Specialist

Join WITRON as a Customer Experience Specialist!
We’re seeking a motivated entry-level candidate ready to take on responsibility and grow within our organization. This is a great opportunity for a detail-oriented individual to support our national Spare Parts program by processing orders, managing customer communications, and ensuring timely fulfillment. Daily tasks include order entry, receiving, and customer service.

Pay Range: $50k-60k annually

• Creating new spare part and/or repair orders from customers
• Processing orders as they move to fulfillment
• Corresponding with customers via email and phone calls
• Aiding in prioritizing and escalating customer orders
• Generating repair authorizations from various vendors
• Managing open orders/repairs and determining contingency plans
• Physically and virtually receive and ship parts/repairs
• Physically and virtually shipping items to customers and vendors
• Working with procurement to fulfill orders
• Work in cooperation with German counterparts
• Customer service on all in-process orders
• Maintain and improve repair supply chain
• Supporting customer repair order processing
• Support other Supply Chain colleagues' needs

• High school diploma or equivalent is required
• Experience with electro/mechanical products a plus
• Proficiency in Microsoft Office, especially Excel
• Excellent computer skills
• Experience with SAP a plus
• Experience with forklifts and other MHE (operation, training, inspections), a plus
• German language a plus
• Ability to travel nationally and internationally as required (Minimal)
• Continuous walking, climbing and standing
• Excellent written and verbal skills
• Must be able to lift 50lbs or more.

• Innovative Environment:
  Be at the forefront of technology with WITRON's advanced automated material handling system.
• Continuous Growth:
  Drive operational excellence and continuous improvement with ample opportunities for career development and advancement.
• Competitive Benefits:
  Comprehensive health benefits, three bonus opportunities, company-paid basic life insurance, dependent life, AD&D, short-term disability, long-term disability insurance, 401(k) match, dental insurance, vision insurance, accident insurance, hospital indemnity, critical illness insurance and more.
• Team Spirit:
  We are there for one another and strive to always become better. Expect a great team environment.
• Social Benefits:
  Tradition of observing special days; bonuses to celebrate milestones.
• Top Equipment:
  Brand name work apparel and professional tools.
• Corporate Culture:
  Collaboration, open-door policy, events, and team building.
• Support & Opportunity:
  Performance recognition and support. Career opportunities for all employees.
• WITRON Bonus Program:
  Eligible employees participate once eligible.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Transportation, Logistics, Supply Chain and Storage
• Referrals increase chances of interviewing by 2x.

WITRON is proud to be an Equal Opportunity Employer, Race/Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual orientation.