Customer Service Representative （Part-time

Customer Service Representative

This role involves providing comprehensive relocation and customer support services (primarily to corporate clients and expatriates), managing service apartments, and performing general administrative tasks. The position supports clients through housing setups, issue resolution, and contract renewals while maintaining corporate relationships.

Communicate with new clients and provide advice via phone or web conference. Assist in setting up utilities for clients. Support clients during the move-in process and assist those experiencing housing issues. Follow up with clients whose contracts are up for renewal within 90 days. Negotiate with property owners on behalf of clients. Maintain good relationships with corporate clients. Update CRM and Excel spreadsheets to manage client statuses.

Coordinate seminars. Manage daily duties related to Service Apartment management. Perform general office administration duties as needed and support other team members. Perform other customer care duties and tasks assigned by the Manager.

Working

Location:

Arlington Heights, IL

Working Hours, Working Style: 9 AM - 5 PM, Monday through Friday (includes a 1-hour unpaid lunch break). Position Status:
Part-Time.

Hourly Pay Range: $18 to $20 per hour.

Requirements:
Proficient in business-level Japanese and English. Microsoft Office (Excel, Word, PowerPoint, Outlook) and basic computer skills. Strong communication skills.