Automotive Service Advisor

• Location 801 West Dundee Road,Arlington Heights, IL, 60004,United States
• Base Pay $80,000.00 - $ / Year
• Job Category Automotive, Service Advisor, Service
• Relocation Expense Covered No
• Employee Type Full Time
• Manage Others No

• Phone

Join One of America’s Most Awarded Ford Dealerships

Arlington Heights Ford is looking for an experienced, customer-focused Automotive Service Advisor to join our award-winning Service team.

We are a busy, high-volume dealership with a fast-paced Service Department
, an established customer base and tremendous repeat and referral business.

If you’re an experienced Service Advisor, Service Writer, Service Consultant or automotive professional who thrives in a busy environment, communicates well with customers and wants the opportunity to earn a strong six-figure income, we want to talk with you.

At Arlington Heights Ford, you’ll have something important working in your favor from your first day:

A reputation customers already know and trust.

Why Arlington Heights Ford?

When you’re a Service Advisor, where you work matters.

You’re asking customers to trust your recommendations, authorize maintenance and repairs, and return to you for future service.

Arlington Heights Ford has spent decades earning that trust.

We are proud to be recognized as one of the most awarded Ford dealerships in the country
, including:

• 35 Ford President’s Awards recognizing outstanding customer satisfaction
• 8 consecutive J.D. Power Dealer of Excellence Awards – 2019 through 2026
• National Dealer of the Year recognition from Dealer Rater/
• 5+ years of CARFAX dealer recognition
• Chicago Tribune Top Workplace recognition
• Thousands of positive customer reviews from generations of loyal customers

Our reputation isn’t simply something we display on a wall.

It gives our Service Advisors the opportunity to work with an established customer base that already knows Arlington Heights Ford and trusts our dealership.

A Busy Store Creates Opportunity

This is a fast-paced position in a busy, high-volume Service Department.

For the right Service Advisor, that’s a major advantage.

You’ll work with a steady flow of customers and manage multiple repair orders, service recommendations, customer conversations and follow-up needs throughout the day.

We’re looking for someone who enjoys that environment and knows how to stay organized, communicate clearly and provide an excellent customer experience even when the Service Drive is busy.

If you enjoy a high-energy environment where the day moves quickly and your performance can directly impact your income, Arlington Heights Ford may be the opportunity you’re looking for.

What You’ll Do

As an Automotive Service Advisor, you will:

• Greet customers and identify their vehicle service and repair needs
• Listen carefully to customer concerns and accurately document them on repair orders
• Advise customers regarding factory-recommended maintenance and needed repairs
• Review technician findings and explain recommendations clearly to customers
• Prepare and communicate service estimates
• Obtain customer authorization for maintenance and repairs
• Keep customers informed throughout the repair process
• Communicate expected completion times and changes as necessary
• Build long-term customer relationships that generate repeat and referral business
• Coordinate effectively with technicians, Parts personnel and Service management
• Monitor repair-order progress
• Maintain accurate repair-order and customer documentation
• Follow up with customers when appropriate
• Help maintain an efficient and professional Service Drive
• Meet individual and department customer-satisfaction and performance objectives
• Represent Arlington Heights Ford professionally in every customer interaction

Compensation

Annual Earning Potential:…