Senior Representative - IFE Field Support

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At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip‑top shape.

• Supports field technicians and provides expertise and oversight on chronic, complex, and repeat troubleshooting and repair needs (In Flight Entertainment/WIFI/Cabin Systems)
• Provides in‑station support to facilitate first‑time fix plans, including chronic aircraft, from a technical standpoint
• Also collaborates heavily with Service Engineering, Maintenance Control, and indirectly OEM's, including Panasonic, Via Sat, Thales, Gogo, Boeing, and Airbus
• The position also engages in the design and upkeep of robust tracking and reporting databases to help identify trends and expedite repairs
• Must be willing to travel for job duties
• Manage inflight entertainment failures by coordinating with planning and parts logistics
• Daily reports, tracking chronic items, managing the WIFI desk, coordination with planning and maintenance control
• Provide technical solutions to increase passenger experience for zonal failures
• Proactively collect, prioritize, and analyze data to provide reports and solutions based on trends, across multiple projects and programs
• Technical support for MRO station: retrofit, aircraft checks, component, and tooling movement
• Support cabin systems while providing solutions to technical and diagnostic tooling support
• Coordinate with engineers and support avionics department with onboard loadable components (OBLS), focusing on ATA chapters CH23/CH25/CH33/CH34/CH44
• Inductions:
  New aircraft deliveries from Boeing/Airbus
• Aircraft recovery: software load as well as retrofit support of software testing at the vendor facilities

This position is available in (ORD) Chicago and (CLE) Cleveland only.

• Bachelor’s degree or equivalent work experience
• FAA A&P Certificate
• This is a DOT Sensitive Position Valid Driver’s License is required
• 5 + years of experience
• Knowledge of various inflight entertainment systems
• Cabin systems familiarization
• Knowledge of Engineering documents for process improvement
• Ability to perform in a fast‑paced environment
• Excellent communication skills with demonstrated ability to coordinate and manage cross‑functionally
• Able to independently complete tasks and provide timely updates
• Fast learner with ability to take remote learning and web‑based classes
• Able to capture anomalies based on frequent vendor Audits
• The ability to access elevated aircraft areas via ladders, lift trucks, boom lifts and other devices
• The strength to lift 50 pounds, physical flexibility, and the ability to work in confined spaces
• You must be available for any shift within a 24/7 operation, weekends, and holidays
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Master’s degree in Aeronautical or Electrical Engineering
• FCC license
• MRO Experience with Install, Service and retrofit
• Aircraft Systems knowledge
• Knowledge of Excel macros, and VBA coding for database applications

The base pay range for this role is $87,780.00 to $. The base salary range/hourly rate listed is dependent on job‑related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long‑term incentive compensation awards.

You may be eligible for the…