Case Manager; Front Door Program

Join us to apply for the Case Manager (Front Door Program) role at Kenneth Young Center
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Kenneth Young Center is a 501(c)(3) not‑for‑profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago, we offer a wide range of services including outpatient therapeutic care, recovery‑oriented support, community prevention, LGBTQ+ outreach, older adult services, and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities.

Join our team to grow in your career while building stronger, healthier communities.

• 403(b) plan with organizational matching
• Medical Insurance (Blue Cross and Blue Shield of Illinois – BCBS)
• Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums
• Long Term and Short Term Disability (BCBS), no cost to employee
• Flexible Spending Account (with annual rollover)
• Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (BCBS)
• Incentive program with potential for quarterly bonuses
• Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
• Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)

• 4 weeks of Paid Time Off (with increases based on seniority)
• 8 Paid Organization‑Wide Holidays
• 3 Personal Floating Holidays annually

Linkage Case Manager (Front Door) provides in‑home and community‑based skill building and linkage activities to assist adults with mental illness and co‑occurring substance use disorders discharging primarily from psychiatric hospital settings with KYC’s Front Door Diversion program. Services are specifically focused on short‑term case management, and linkage to housing, medical and psychiatric services, and substance use supports to assist adults to thrive in the community after experiencing a mental health crisis.

Treatment services are delivered at flexible times that meet clients’ needs and in settings that offer the best potential for positive outcomes, including in hospital and nursing home centers, in‑home, and in community‑based settings. Coordinate with KYC team members, with network of hospitals, PAS agencies, and other local community mental health services.

• Provide outreach, case management, linkage and referral services following treatment plan recommendations to a caseload of individuals discharging from hospital and other settings for approximately 180 days.
• Complete in‑person and phone sessions to individuals on caseload within 24 hours post hospital discharge and ongoing to meet frequency expected by grant deliverables and treatment recommendations.
• Meet clients at flexible times and locations based on their needs, including in temporary housing units, hotels, other living environments, and community spaces.
• Coordinate with Front Door assessment team and provide discharge planning activities by phone and on-site at area hospitals.
• Identify resources, provide referrals, and coordinate warm hand‑offs with other providers to ensure clients are linked to needed medical services, psychiatric services, substance use treatments, and other supports following treatment plan recommendations.
• Support clients to locate and secure permanent housing opportunities.
• Develop housing alternatives, including relationships with local group homes, CILA, TLP, and crisis residential settings.
• Collaborate with partners to facilitate referrals and access to resources across broad geographical area.
• Perform and participate in crisis intervention when necessary.
• Be cross‑trained to support other Community Living programs, including Comprehensive Transition Team and Intensive Mental Health Outreach teams.
• Routinely consult with other behavioral health staff including employment services;
  Intensive Recovery Groups (IRG); substance use (SUPR), drop‑in staff, and psychiatry to address specific client related clinical issues and coordinate care strategies.
• Provide immediate crisis intervention and de‑escalation to…