Level 2 Support Engineer

Role: L2 Support Engineer

Location: Arlington Heights, IL 60004 (Onsite)

Shift: Third Shift (11:30 PM-8:00 AM) with rotating days off, including weekends and holidays.

Rate: $40/Hr on W2

Job Description:

• Provide level 1 and 2 Unisys Mainframe and Application Technical Support to the end user community.
• Technical support for Unisys mainframe systems
  , managing incidents through Service Now and ensuring timely problem resolution.
• Troubleshoots and resolves hardware application and user problems as they arise.
• Manages incidents Service Now from beginning to end.
• Assist level 3 Mainframe Engineering to perform software and hardware upgrades and routine maintenance.
• Provides constant system monitoring and escalation as hardware or application issues surface. Interacts daily with our Network Operation Center to resolve system user logon print routing and other customer needs.

Qualifications :

• Good technical analytical problem-solving communication and customer service skills a must.
• Experience supporting Mainframe Unisys/IBM operating systems is helpful.
• Have broad expertise in computer software applications desktop systems and networks.
• Attention to detail is essential. Must be able to work under pressure and pass along technical information during system anomalies.

Pay Range: $35- $40

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.