Business Analyst III - IT Asset Management

Hourly Pay Range:

$47.57 - $73.74 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position:
  Business Analyst III - IT Asset Management
• Location:
  
  Warrenville, IL or Skokie, IL
• Full Time
• Hours:
  
  Monday-Friday, 8:00am - 4:30pm
• Hybrid Position

The IT Asset Management Business Analyst III leads the oversight of inventory tracking and the full lifecycle of IT hardware assets-from procurement to disposal-leveraging advanced features of the Service Now Hardware Asset Management (HAM) module to enforce compliance with company policies, industry regulations, and enterprise-level Service Now governance.

This role champions and leads major projects and initiatives for the strategic development and continuous improvement of IT asset management processes, procedures, policies, and the Service Now tracking system, aligning with industry standards such as ISO 19770 and advanced ITIL practices.

The Business Analyst III also takes the lead in developing IT Endpoint Hardware standards, collaborating with diverse internal IT teams and external stakeholders, to innovate optimizations in asset utilization and cost effectiveness through predictive analytics, AI-driven insights in Service Now, and comprehensive financial forecasting.

This position spearheads enterprise-wide efforts across multiple IT teams to maximize hardware asset utilization, achieve significant cost reductions via strategic variance analysis and process improvements in Service Now, and proactively mitigate risks through integrated Configuration Management Database (CMDB) governance, audit automation, and compliance frameworks.

• Enterprise ITAM Strategy & Roadmap Development Define ITAM vision, priorities, KPIs, and multi-year roadmap aligned with enterprise and financial objectives.
• Advanced Service Now HAM Governance & Architecture Provide strategic oversight of platform configuration, lifecycle workflows, normalization standards, and integrations.
• Enterprise Asset Lifecycle Optimization Drive initiatives to improve asset utilization, refresh strategy, cost modeling, and lifecycle efficiency.
• Equipment Standards & Lifecycle Roadmap Development Lead the development of equipment standards, catalog assets, and multi-year lifecycle roadmaps in coordination with desktop engineering and technical teams to drive standardization, efficiency, and alignment with enterprise needs.
• Policy & Governance Framework Development Establish and continuously improve ITAM policies, standards, and governance models aligned with industry frameworks. Collaborate with IT, finance, security, and compliance leaders to ensure integrated governance.
• Audit Leadership & Risk Mitigation Lead enterprise-level audits, compliance reviews, and remediation planning for high-risk discrepancies.
• Executive-Level Reporting & Financial Forecasting Develop predictive analytics, cost projections, and executive dashboards to support strategic decision-making.
• Mentorship & Capability Development Mentor ITAM analysts, establish operational standards, and elevate organizational maturity.

• Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 5 additional years of related experience)
• Certifications: CITAM
  - Certified IT Asset Manager (IAITAM) CHAMP
  - Certified Hardware Asset Management Professional Service Now Hardware Asset Management Fundamentals (or obtain within 90 days) HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months)
• Preferred:
  Certified Implementation Specialist
  - Software Asset Management (CIS-SAM) & CIS
  - Data Foundations (CMDB & CSDM) & ITIL 4 Foundation
• Experience: 6+ years of experience in IT Asset Management, Business Analysis, IT Project Management.
  
  Deep expertise in IT hardware life cycles, global regulatory compliance and standards.
• Preferred: 8+ years of experience in IT Asset Management, Business Analysis, IT Project Management.
  
  Deep expertise with Service Now Asset Hardware Asset Management, IT hardware life cycles, global regulatory compliance and standards.
• Unique or Preferred
  
  Skills:
  
  
• Requirements gathering, process mapping (BPMN), and gap analysis.
• User story creation, acceptance criteria, and UAT coordination.
• Business process improvement and automation identification.
• Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and…