Community Association Manager

Are you ready to take charge and make an impact? Row Cal is seeking a Community Association Manager who thrives on managing complex obligations, building strong HOA relationships, and driving results through collaboration. Join us at a pivotal stage of growth and unlock opportunities for career advancement as our branch expands.

Arlington Heights, IL – portfolio may span Napperville to Foxlake with the majority of the concentration in and around Arlington Heights.

Monday – Friday 9am – 5pm with occasional night meetings to meet business needs (dependent on the HOA board’s needs). Role is potentially hybrid after training at the discretion of the Director of Community Management.

Row Cal is a fast‑growing, innovative HOA and Property Management company, bringing “The Smarter Way to HOA” to thriving communities across the United States. Focused on our mission “To empower, enrich and elevate HOA communities and the lives of our employees who serve them,” we are committed to doing things better with a can‑do attitude and joyful spirit that puts HOA leaders  are a partner who cares, collaborates and creates the best HOA experience for a community.

Our core values of trust, innovation, fun, and growth are at the heart of everything we do. Help us transform HOA communities and make “home” extra special for the members we serve.

• Review, coordinate, and respond to homeowner ACC requests.
• Review and upkeep of all work orders.
• Oversight of covenant enforcement and issuing violations.
• Homeowner, Board, and association data administration in CINC Systems.
• Act as main point of contact for all Board communications through all channels.
• Administration of on‑site association amenities and gate houses.
• Retention and administration of all association records in SharePoint and Web Axis including governing documents, rules & regulations, management agreements, service contracts, proposals, and communications.
• Address and resolve all homeowner escalations.
• Act as liaison between Board of Directors and all Row Cal supporting divisions and third‑party ancillary service providers.
• Update and maintain the management plan in CINC Systems with board meetings, site inspections, vendor meetings, maintenance calendar, Web Axis calendar, community events, vendor service dates, etc.
• Draft and execute all association communications including statutory notices, newsletters, emergency notifications, email blasts, text blasts, etc.

• Approval of all invoices for payment in accordance with association budget and board direction.
• Review and execution of action items.
• Review and return of voicemails and emails.

• Provide feedback to division Director on all Row Cal supporting divisions.
• Review and process violations and ACC requests.
• Check on hold invoice status.
• Review and address past‑due action items.

• Review for knowledge and accuracy of prepared financial statements including balance sheet, income statement, delinquency report, and cash disbursements.
• Monitor vendor and owner delinquency rates and collections process for entire portfolio.
• Review open violations for compliance.
• Site visits of all associations (if applicable and as necessary).
• Preparation for, attendance at, and administration of all Board Meetings (or as often as necessary).
• Preparation of Board Meeting Packets according to client established time frames to include agenda, previous minutes, monthly financials, and supporting documentation.
• Review monthly financials – look for GL code errors and other discrepancies.
• Attendance at all monthly management or company meetings.
• Review performance of all service providers and discuss areas of opportunity with representatives, as necessary.

• Audit SharePoint and Web Portal to ensure all records are uploaded and properly organized.
• Audit Board members, maintenance items, service providers, management plan, and other information tab to ensure accuracy.

• Preparation and drafting of annual operating and reserves budget for all associations.
• Preparation for, attendance at, and administration of all Annual…