Quality Control Manager

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This range is provided by Lily and Fox. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $85,000.00/yr

Annual Bonus and Stock options

About Lily & Fox:

Lily and Fox is a fast-growing DTC beauty brand best know for the largest selection of nail wraps in the world. We QC millions of products across thousands of SKUs for customers all over the world, powered by Shopify, Shipstation, and a highly automated PHP/Postgres backend. We have made it our mission to make beauty more affordable, and we are proud to be setting the pace for the future of the nail industry.

Our People:

We’re a tight-knit team that:

• Thrives on turning the impossible into possible
• Isn’t afraid to take bold chances to move the business forward
• Sees every challenge as a chance to learn and grow
• Believes the best work happens when teams win together
• Stays curious and always looks ahead to what’s next

Our team members say they’ve never learned as much anywhere else, and that’s because we give them a chance to take true ownership. We want our people to have the freedom to roll out new ideas and get the satisfaction of seeing how their work directly shapes the customer experience.

Position Overview:

We’re looking for a Quality Control Manager who can raise the bar for product excellence as we scale and lead by example. You’ll own the end-to-end Quality Control operation, manage a small growing team, and work directly with suppliers to ensure every product meets our standards. This role is both hands-on and strategic, balancing inspections and daily operations with the process improvements and supplier partnerships needed to support rapid growth.

You will work closely with our Customer Service, Fulfillment, Inventory Planning, and Manufacturing teams.

This is a full-time, on-site position.

Responsibilities:

• Lead and expand our Quality Control team, including hiring, training, and performance management
• Own daily QC operations
• Perform inspections as needed to ensure standards are met
• Track and deliver against KPIs (product defect rate, return rate, supplier performance)
• Monitor customer feedback and translate insights into product and process improvements
• Partner cross-functionally with Customer Service, Fulfillment, Inventory Planning, and Manufacturing
• Identify and implement quality assurance systems and process improvements
• Manage supplier relationships to enforce product quality standards
• Drive continuous improvement projects to support 2–3x growth
• Ensure budget targets are met
• Complete other tasks as needed

Qualifications:

• 2+ years experience in quality control, manufacturing, or related field (DTC or e-commerce preferred)
• Strong attention to detail
• Highly organized
• Interested in learning new skills
• Experience leading teams in fast-paced, high-volume environments is a plus
• Excellent problem-solving skills and ability to priotize effectively and to stay calm under pressure
• Familiarity with quality control systems or tools
• Thrives in a hands-on role
• Excellent English communication skills, both written and verbal
• Able to work varying shifts, including weekends and holidays

Additionally, you must be:

• At least 18 years of age
• Must have a valid driver’s license
• Authorized to work in the United States
• Comfortable with basic math
• Able to lift up to 49 lbs
• Ability to move over/under/around shelves and other objects
• Able to stand for extended periods of time
• Full use of hands and fingers to perform tasks

What Success Looks Like:

• A high-performing, engaged team that scales with company growth
• Improving team productivity by 20% over the next 6 months
• Improved customer quality feedback metrics
• Rolling out on-site inspections at key suppliers to augment our internal Quality Control operations where justified

The interview process will consist of the following stages:

• Phone Interview
• In-Person Interview

We pride ourselves on the quality of our team and as such, candidates who receive a job offer will be required to…