Resident Manager

Description

Job Title: Resident Experience Manager

Reports to: Community Manager

The Resident Experience Manager plays a crucial role in maintaining and enhancing the value of our clients’ real estate investment(s). This position supports the day-to-day operations, tenant relations, and property upkeep to ensure an exceptional living experience for residents and strong performance for property owner(s).

You’ll work alongside the Community Manager, assisting with everything from lease administration to maintenance coordination and financial reporting. This is a great opportunity for anyone looking to advance in property management!

• Assist with tenant move-ins, move-outs, and lease renewals to ensure smooth transitions.
• Enforce lease agreements, address tenant concerns, and mediate disputes when necessary.
• Provide professional, attentive customer services to ensure a positive resident experience.
• Maintain strong communication with tenants regarding repairs, capital improvements, and property updates.
• Oversee eviction proceedings when necessary.
• Work alongside the Community Manager to schedule events and select services.

• Conduct regular property inspections to ensure cleanliness, safety, and compliance.
• Work with the maintenance team and vendors to schedule repairs and handle emergency maintenance.
• Assist in obtaining and evaluating contractor bids for larger projects.
• Issue and replace keys using a key-cutting machine.
• Ensure utility accounts and vendor agreements are correctly managed and organized.
• Help coordinate annual and special maintenance projects.
• Organize and oversee the package room.

• Assist with rent collection and track outstanding balances.
• Pull and organize financial reports for the Community Manager or Regional Manager.
• Stay up to date on property management laws and regulations to ensure compliance.
• Participate in team meetings and collaborate with leasing agents, coordinators, and property managers.
• Submit funding requests and liaise with banks or owners to expedite funds.

• Connect with leasing agents and other team members to improve efficiency.
• Attend company meetings and engage in ongoing training and development.
• Oversee scheduling of third-party door staff during non-working hours to ensure coverage.

• Bachelor’s degree in Business Administration, Finance, real estate, or construction management (preferred).
• Experience in property management, real estate, leasing, or a related field is a plus.
• Excellent communication, conflict resolution, and customer service skills.
• Ability to multi-task, stay organized, and work independently in a fast-paced environment.
• Strong proficiency in Microsoft Office (Excel, Word, Outlook) and a willingness to learn Yardi.
• Basic knowledge of building maintenance and property management operations is helpful.
• Must have a valid driver’s license and access to a car.

• Standard business hours with occasional availability for after-hours emergencies.
• Ability to check emails and respond to urgent matters on weekends if necessary.

• Requires the ability to move within difficult conditions and different areas of properties; stand, sit, walk up/down stairs at times, etc.
• Occasional lifting of up to 50lbs for maintenance-related tasks.
• Ability to use a key-cutting machine.
• Must have a car with valid driver’s license.

• Base salary range of $65,000-$75,000 based on experience.
• Potential bonus eligibility. Actual bonuses, if any, are awarded at the discretion of the Company.
• Health, dental, vision care, life insurance, and long-term disability coverage options
• 401k participation
• Paid Time-Off (PTO)
• Company-paid holidays, birthday, and sick time.