Hybrid Sales Representative

Description

Hyperion Solutions is a technology-driven vertical transportation solutions provider headquartered in Memphis, Tennessee, with offices across the United States. Hyperion Solutions connects trusted and respected brands to create an integrated provider of Systems & Components, Digital Solutions, and Technical Services for the vertical transportation industry. As a transforming company, we seek positive, energetic, and passionate people to join our team.

Hyperion Solutions is seeking a Hybrid Sales Representative based in our Chicago office. This role combines customer service, order administration, proactive outbound sales, and assigned major account support. The representative will build relationships with current and prospective customers, identify and follow up on sales opportunities, prepare accurate quotations, enter and manage orders, and help ensure a responsive customer experience from inquiry through fulfillment.

The role will include periodic travel to customer locations for relationship development, account reviews, product discussions, and sales support. When not travelling, the employee is expected to work from the Chicago office and provide reliable office coverage, including answering incoming calls, supporting shared customer communication channels, processing orders, and assisting teammates with day-to-day customer needs.

• Proactively contact current, inactive, and prospective customers by phone and electronic communication to develop opportunities and increase sales.
• Follow up on quotations, open opportunities, customer inquiries, prior purchases, and identified product needs in a timely and organized manner.
• Promote relevant products and services based on customer requirements, purchasing history, and assigned sales priorities.
• Build and maintain a practical sales pipeline, document activity in the applicable systems, and communicate progress, risks, and next steps.
• Coordinate with sales leadership, product specialists, and other internal teams to support campaigns, new product introductions, and account growth initiatives.

• Assume responsibility for assigned major accounts and serve as a consistent day-to-day commercial and service contact.
• Develop a strong understanding of assigned accounts, including contacts, purchasing patterns, active projects, service expectations, and growth opportunities.
• Conduct regular account follow-up and support account reviews, pricing discussions, forecasting, issue resolution, and relationship-building activities.
• Coordinate internally to ensure commitments to major accounts are clearly communicated, tracked, and completed.

• Provide dependable in-office coverage when not travelling, including answering incoming telephone calls and responding to customer emails and shared communication channels.
• Respond promptly and professionally to customer inquiries, determine the appropriate course of action, and maintain a high standard of customer service.
• Support teammates during peak periods, absences, and customer escalations to maintain continuity of service.
• Maintain accurate records of customer interactions, commitments, transactions, comments, and complaints.

• Prepare accurate quotations by interpreting customer requirements, job specifications, product configurations, pricing, and availability.
• Enter and process quotes, orders, revisions, returns, and related sales documentation accurately and efficiently in accordance with ERP and company procedures.
• Review orders for completeness and accuracy, clarify missing information, and communicate order status, lead…