Inside Sales - Call Center Appointment Setter

Description

Matrix Basement Finishing

Matrix Basement Finishing is seeking an experienced, proven Call Center Appointment Setter to join our growing team.

This is a high-volume, performance-driven sales role focused on contacting homeowners, qualifying leads, overcoming objections, and booking qualified in-home appointments for our sales team.

This is not an entry-level customer service position.

We are looking for candidates who have already demonstrated success in a high-volume outbound calling, appointment-setting, inside sales, or lead-conversion environment and can speak specifically about their previous production and performance metrics.

• Make a high volume of outbound calls to new, existing, and aged leads.
• Respond quickly to newly generated leads.
• Qualify homeowners using established Matrix qualification criteria.
• Follow a structured, company-approved call script.
• Build rapport quickly while maintaining control of the conversation.
• Identify customer needs and project interest through effective questioning.
• Handle common objections regarding timing, price, interest, spouse involvement, and scheduling.
• Confidently ask for and secure qualified appointments.
• Schedule in-home consultations for the Matrix sales team.
• Confirm appointment information and establish clear customer expectations.
• Consistently follow up with leads who do not initially schedule.
• Re-engage older leads and previously unconverted opportunities.
• Accurately document every interaction, disposition, follow-up, and appointment in the CRM.
• Meet or exceed established call-center KPIs.
• Participate in call reviews, coaching, script training, and performance development.

Candidates must have demonstrated success in a production-based phone environment.

Qualified candidates should have:

• Minimum 2 years of recent experience in outbound appointment setting, inside sales, telemarketing, lead generation, or a comparable high-volume call-center sales position.
• Proven experience making high-volume outbound calls on a daily basis
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• A demonstrated history of meeting or exceeding appointment, conversion, sales, or call-production goals.
• Experience working from structured scripts, rebuttals, and objection-handling frameworks
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• Strong ability to overcome objections and confidently ask customers to commit to an appointment.
• Experience working with CRM, lead-management, or call-center software.
• Strong computer and data-entry skills.
• Ability to accurately manage a large pipeline of leads and follow-up activity.
• Excellent attendance, punctuality, and schedule reliability.
• Strong verbal communication and active listening skills.
• Ability to take coaching and immediately incorporate feedback into calls.
• Comfort working in an environment where calls and performance are regularly reviewed.
• Ability to maintain energy, professionalism, and consistency through a high volume of calls and rejection.

During the interview process, candidates should be able to provide specific examples of prior performance, including:

• Approximate daily outbound call volume.
• Appointments or opportunities generated.
• Appointment-setting or conversion percentage.
• Monthly or weekly production goals.
• Whether goals were consistently achieved.
• Types of leads worked.
• CRM or dialer systems previously used.
• Previous incentive or commission structure.
• Examples of objections they regularly handled.

Candidates whose experience is primarily inbound customer service without measurable sales, lead-conversion, or appointment-setting responsibility may not be a fit for this position.

Experience converting internet-generated homeowner leads into scheduled sales appointments is especially valuable.

This position operates with a clear performance scoreboard.

Performance may be measured by:

• Outbound call volume
• Speed-to-lead
• Contact rate
• Qualified conversations
• Appointments booked
• Lead-to-appointment conversion
• Appointment confirmation rate
• Appointment show/sit rate
• Appointment quality
• Follow-up activity
• Script adherence
• CRM accuracy
• Overall individual production

Simply making calls is not the objective. Producing qualified appointments is.

Appointment quality matters. Candidates are expected to qualify opportunities correctly rather than schedule appointments solely to increase booking totals.

Successful Appointment Setters consistently:

• Hit or exceed production expectations.
• Maintain strong call volume without…